Recruiter Area HR Operations - Full-time / Part-time

GENERAL PURPOSE

This position is responsible for executing the established recruiting process to ensure SYKES attracts top talent. This position recruits quality talent to meet aggressive hiring requirements for specific programs. The position also assists in general and administrative (G&A) recruiting in support of SYKES' business units. This may include screening resumes and applications, conducting initial phone screens, conducting interviews, making offers, and completing all associated paperwork for each individual hire. While the position functions as part of the recruiting team, this position is also responsible for aggressive individual recruiting goals which are monitored daily and weekly. The Recruiter must be able to quickly adapt plans and shift directions in order to meet changing client requirements. This is a challenging position that is suited for a high-energy individual who must be able to meet aggressive goals and timelines. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adheres to SYKES policies on ethics and integrity.
• Works with management to understand current and future workforce needs and develops improvements to staffing processes like sourcing and selection
• Achieve 100% of assigned recruiting targets. This position recruits high-quality candidates in order to meet assigned goals associated with each client hiring goal.
• Develops, implements, and manages strategic recruitment and employment programs.
• Responsible for assisting in analysis and reporting effectiveness of sourcing
• A wide degree of creativity and latitude is expected with executing applicant sourcing plans and driving traffic while keeping in line with recruiting budget.
• Responsible for quality of hire as measured by graduation rates and attrition in the first 30, 60, and 90 days. This position may also help Recruiting Managers to source, screen, and interview candidates for G&A positions.
• Oversees company's recruiting programs, polices, and procedures.
• Responsible for constantly looking for opportunities to improve the current process and share ideas with Manager and team. This position will often be assigned to research or pilot changes to the recruitment processes.
• This position quickly learns SYKES' processes for screening, interviewing, and processing candidates on behalf of each new client and adapts quickly to changes in the process. Understands the hiring requirements and performance expectations for each client while strictly adhering to hiring policies.
• Responsible for actively partnering with the operations team to gauge the effectiveness of each class by monitoring a candidate's progress through training and their first 30, 60, and 90 days on the job.
• Responsible for ensuring a positive experience for every candidate. This position maintains a positive, respectful, and caring attitude with all candidates.
• Responsible for developing and adhering to a tight schedule for processing candidates.
• Responsible for conducting efficient and effective interviews. This position must be able to conduct effective interviews which uncover a candidate's true desire, motivation, and suitability for an agent or leadership role. Must be comfortable presenting and assessing a group of 30 candidates while providing the best candidate experience possible.
• Relies on experience and judgment to plan and accomplish goals.
• Responsible for ensuring compliance with SYKES' hiring processes for each client. This position implements specific hiring processes on behalf of clients.
• May perform other additional duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

None Yes (See "General Management Duties and Responsibilities" addendum) EDUCATION and/or EXPERIENCE

• Bachelor's degree (B.A. or B.S.) in Human Resources and 2 years of full life cycle experience and/or training within a corporate and/or staffing agency environments required, or equivalent combination of education and experience.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Ability to handle heavy volume of recruiting assignments.
• Strong networking and relationship building skills.
• Experience cold calling into organizations to build out lists of potential candidates and selling currently employed potential candidates on opportunities within SYKES.
• Intermediate knowledge of database and web based searches.
• Internet and direct recruiting experience.
• Strong communication skills, both oral and written.
• Strong organizational skills.
• Must be detailed oriented, self-motivated and willing to take the initiative to get things done.
• Ability to multi-task in a fast-paced environment.
• Ability to work cross-functionally with diverse work groups.
• Experience handling confidential information.
• Ability to be flexible with multiple priorities and demands.
• Knowledge of federal, state and local laws and ability to advise on laws and regulations affecting HR practices.
• Knowledge of and ability to use the organization's and industry's standards, procedures and policies relevant to human resources management.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and/or listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. SECURITY COMPLIANCE

Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Additionally, all employees world-wide are responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees. ETHICS COMPLIANCE

Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity (www.sykes.com). SYKES is proud to be an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status, nor will they be discriminated against on the basis of disability. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability. DISCLAIMER

The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.