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in Syosset, NY

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Hours Full-time, Part-time
Location Syosset, NY
Syosset, New York

About this job

On behalf of the National Consumer Panel, Headway is seeking Bilingual Call Center Representatives to work at the Panel Support Center in Syosset, NY. Successful Call Center Representatives may have the opportunity for permanent, long term employment after 6 months. The position will require 25- 30 hours a week from 9am-3pm and Saturday 2 PM -6 PM.

As a Call Center Representative, you will provide support for study participants contacting the Panel Support Center. Call Center Representatives provide the highest level of customer service by troubleshooting problems and working through technical issues. The National Consumer Panel is a joint venture between the two leading consumer insight providers in the United States – IRi and Nielsen. By equipping a representative sample of U.S. consumers with handheld scanning devices and other methods of data collection, the National Consumer Panel provides the highest quality, actionable consumer data to support the needs of both IRi and Nielsen.

Responsibilities:
  • Answer 50-100 incoming calls daily in a confident and courteous manner
  • Troubleshoot and resolve client concerns, such as the use of the retail scanning device
  • Build and maintain relationships with clients by providing prompt and accurate service
  • Respond to panelists' inquiries via email
  • Make outbound calls to panelists to improve client loyalty and retention
  • Maintain and update panelist database
  • Keep current on all new panelist issues and procedures


Qualifications:
  • Fully Bilingual in Spanish and English
  • High School Diploma or GED
  • 1 year of customer service experience
  • Preferred: 1+ year of call center experience/customer service representative experience
  • Must have personal transportation


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