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in Troy, OH

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Hours Full-time, Part-time
Location 1855 West Main Street
Troy, Ohio

About this job

Job Summary:


Under the direction of Management, the Sales Associate's responsibilities include customer service, aisle maintenance, and product merchandising according to established department, store, and company policies and procedures.


Primary Duties & Responsibilities:


I. Responsible for customer service



  • Greet every customer with a smile within 10 feet of entering front door and each department.

  • In aisles, ask customers open-ended questions.

  • Measure all kids.

  • Show customers at least 2 different styles.

  • When slow, serve customers more; when busy serve more customers.

  • Suggest a shoe care item to every customer.

  • Thank and ask every customer back.


II. Responsible for aisle maintenance



  • Ensures that floor and all seating sections are neat and orderly, free of clutter to ensure customer and associate safety and ease in shopping.

  • Organizes and straightens product on gondolas, shelves and endcaps.

  • Fills and straightens all displays.

  • Puts away merchandise left behind by customers in a timely manner.

  • Maintains adequate supply of measuring devices, shoe horns, pads, and try-on footies.

  • Researches mismates thoroughly before notifying department lead.

  • Advises management of loss prevention issues; utilizes customer service to deter shoplifting.


III. Responsible for product merchandising



  • Safely works shipments of new product onto shelving per Merchandise Flow Plan.

  • Assists in temporary promotional pricing and permanent markdown pricing of product.

  • Assists in transfers of merchandise in and out.

  • Assists in setting promotional displays and product statements.


IV. Responsible for following store policies and procedures and all management direction