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Entry Level IT Help Desk - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | ATLANTA, GA ATLANTA, Georgia |
About this job
Entry Level IT Help Desk
Hours: 12:30-9 pm M-F
POSITION SUMMARY
• It’s primary responsibility is the support of clients using the Web Portals.
• 1st call resolution for caller in regards to Website navigation and access issues PRINCIPAL RESPONSIBILITIES
• Provide support to clients using the Web Portal products during regular Care Center
• Provide the initial interface dedicated by an 800 number to a specific Web Portal client
• Transfer calls to the appropriate source as the client needs
• Troubleshoot performance and resolve issues and then open Incident tickets as needed to escalate unresolved issues to support team.
.
EDUCATION / EXPERIENCE
• High school diploma required or equivalent.
• Min 6 months Customer Service Call Center experience required.
• Call Center Help Desk and Technical Support preferred.
• Healthcare Insurance industry exposure or medical terminology preferred.
• Follow up on open issues to resolution and successfully multi task
TECHNOLOGY SKILLS
• Proficient Microsoft Office suite knowledge (Word, Excel, PowerPoint, Outlook).
• Able to diagnose issues and describe accurately to developers for correction of issues
• Working in a call center environment with a Ticketing system such as Avaya, SAP, Remedy, eGain or Vantiv.