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in Atlanta, GA
Associate Product Specialist - Atlanta, GA
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Atlanta, GA Atlanta, Georgia |
About this job
Position Description:
Great sales are the
result of strong purpose, conviction and pride - pride in your ability
and your product. UnitedHealth Group offers a portfolio of products that
are greatly improving the life of others. Bring along your passion and
do your life's best work.(sm)
Primary Responsibilities:
Great sales are the
result of strong purpose, conviction and pride - pride in your ability
and your product. UnitedHealth Group offers a portfolio of products that
are greatly improving the life of others. Bring along your passion and
do your life's best work.(sm)
Primary Responsibilities:
- Responsible for providing level 2 support to our internal and external clients for our billing products.
- Respond to standard support requests coming from level 1 team and other functional groups.
- Use pertinent data and facts to identify and solve a range of problems within area of expertise.
- Provide explanations and interpretations within area of expertise for clear and concise communication back to clients.
- Will prioritize and organize own work to meet deadlines.
- Functional skills: Analyze and Drive Resolution of Client Problems/Issues
- Gather appropriate information and perform initial problem investigation to determine scope and depth of problem
- Identify and communicate steps/solutions to client problems/issues using established guidelines where available
- Ensure proper documentation of client problem/issue (research conducted, steps required)
- Provide Support for Applicable Products: Demonstrate knowledge of applicable industry regulations/standards (CPT/HCPC Codes, ICD9/10, UB04, 1500, 837, Revenue Cycle)
- Perform product testing where needed; Adhere to quality standards, call quality, incident/work order quality
- Develop and sustain productive relationship with clients.
- Manage client conversations appropriately (provide a good first impression, demonstrate confidence, defuse frustration)
- Apply knowledge of applicable Service Level Agreement (SLA's) when interacting with clients
- Maintain ongoing communication with client during resolution process/communicating updates
- Knowledge Resource: Create and maintain documentation (troubleshooting guides and how to knowledgebase)
- Identify and communicate needed product documentation changes to appropriate internal functional teams (Product/QA Team)
Requirements
Required Qualifications:
Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM
- Bachelor's degree
- 3+ years of client relationship and/or product/software support experience within a matrix organization
- 3+ years of professional writing and editing experience
- 2+ years of experience understanding of medical business office operations and/or billing operations for a provider or a hospital
- 1+ years of experience with medical claims data and payer regulations
- Microsoft Office Suites proficiency within Excel and Word (creating and editing)
- Demonstrated ability to manage and prioritize deliverables
- Proven organizational skills with ability to be flexible and work with ambiguity
- Understanding of medical revenue life cycles
- Level 2 software support experience
- Medical Coding/Billing knowledge is helpful
- SQL database query knowledge
- Microsoft Access knowledge
Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.