The job below is no longer available.

You might also like

in Culver City, CA

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Culver City, CA
Culver City, California

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: 'TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

Small Business Representative, TPR Sales * Build B2B Sales & Service Culture in Field Sales to Enhance Small Business Results in TPR Stores: Provides coaching on delivering effective B2B customer service with store sales reps and managers. Serves as a point of contact for questions or problems including individual customer issues. Reviews results in weekly meetings and weekly updates regarding market visit recap and R-B2B performance. Participates in any TPR channel meetings or conference calls providing competitive updates, sales and metric performance, and recognition. * Communication & Training: Supports TPR B2B training cascade messages and the reinforcement of formal TPR B2B training. Coordinates new product or service launch and questions that occur specific to the B2B segment of customers. Ensure new hires are being adequately ramped on all things TPR B2B. Provides communication and follow-up with TPR B2B specialists regarding updates on T-Mobile News, Forecast and other sales updates, products, service or operations updates. Participates in weekly meeting with TPR B2B program stores to provide feedback on success and opportunities in the market. Identifies sales & service opportunities and partner with local management to create an action plan to improve. Communicates and oversees cross functional or company-wide initiatives. * Sales and Operations: Reviews Sales and Operations reporting metrics for TPR B2B: rep participation rates, Personal Guarantor utilization, GA's per rep (productivity), PSA, B2B Percent to Post, disconnect or fraud rates. Escalation point for assigned TPR B2B program stores on issues and concerns. Standardizes best practices and adherence to the TPR B2B program design throughout the assigned store list. Assists in any and all B2B customer leads that need to be assigned and partnered with to T-Mobile B2B Direct Channel. * Also responsible for other Duties/Projects as assigned by business management as needed.


Minimum Required* Demonstrated financial results in sales and multi-store environments and our DIRECT B2B SALES experience. * Aptitude to build strong advisory relationships with decision makers and influence partner thinking and action* Ability to execute on T-Mobile and account strategy and effectively work in cross functional teams* Aptitude for strong qualitative and quantitative analysis (P & L, Cash Flow modeling) * Coaching and development skills* Strong knowledge of common business applications (Web browsers, Microsoft Office (Outlook, Excel, Word, Powerpoint), etc. * Strong presentation and critical thinking skills* Strong merchandising skills* Must have a valid Driver's license and satisfactory driving record and proof of insuranceDesired* 2-4 years of significant sales and operational experience in a sales organization with a top company and strong culture* Exposure to and/or direct experience in B2B customer sales* Significant business analysis skills with in-depth TPR experience* Strong focus on customer and quality* Excellent communication and influencing skills* Demonstrates strong knowledge of TPR merchandising and brand presentation