Senior Customer Service Representative - Houston, TX - Full-time / Part-time

Qualifications:

• 1 year of customer service experience
  analyzing and solving customer problems, OR 1 year of experience in an
  office setting environment using the telephone and computer as the
  primary instruments to perform job duties
• 
  

  English/Spanish Bilingual Preferred 

• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• Authorization to work in the United States
• Available to work 40 hours per week anytime within the operating hours of the site (7am to 11pm, Monday-Sunday)
  
• Familiarity with computer and Windows PC
  applications, which includes the ability to learn new and complex
  computer system applications
• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes
  ability to understand multiple products and multiple levels of benefits
  within each product
• Ability to remain focused and productive each day though tasks may be repetitive
• Willing to work and contribute in a team environment
• Knowledge of Billing/Finance and Eligibility processes, practices and concepts preferred.
• Basic knowledge of managed care industry preferred

Physical Requirements and Work Environment:

• Frequent speaking, listening using a
  headset, sitting, use of hands/fingers across keyboard or mouse,
  handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

There are several steps in our hiring process - it's a
thorough process because we want to ensure the best job and culture fit
for you and for us. In today's ultra-competitive job market, the
importance of putting your best foot forward is more important than
ever. And you can start by completing all required sections of your
application. (i.e. profile, history, certifications and application/job
questions). Once you submit your resume, you'll receive an email with
next steps. This may include a link for an  on-line pre-screening test 
that we ask you to complete as part of our selection process.  You may
also be asked to complete a digital video interview, but we will offer
full instructions and tips to help you. After you have completed all of
these steps, you can check on the status of your application at any
time, but you will also be notified via e-mail.

Careers with UnitedHealthcare.
Let's talk about opportunity. Start with a Fortune 14 organization
that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution.
Now, add your energy, your passion for excellence, your near-obsession
with driving change for the better. Get the picture? UnitedHealthcare is
serving employers and individuals, states and communities, military
families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity.
It's where you can do your life's best work.SM

 

Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:
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Group, call center, UnitedHealthcare, Optum, health care, office, phone
support, training class, SME, Senior, SR