Medical Information Associate Job - Full-time / Part-time

Medical Information Associate needed for a contract opportunity with Yoh's client located in Princeton, NJ.

What You'll Be Doing:

- Receive, document and respond (verbal and written) to incoming medical information requests from health care professionals, associates, and consumers
- Assist with goal of ensuring that all incoming calls are responded to within one hour by telephone and with two days by written correspondence.
- Enter approved responses into database of frequently asked questions to be used as a resource for the Medical information team
- Enter approved standard responses to recurring questions into database.
- Contribute to a climate within the department and with customers that conforms with the aims of the organization and promotes cooperative, productive, and innovative service
- Other activities as assigned

What You Need to Bring to the Table:

- BS / PharmD Pharmacist with one to two (1-2) years medical information / call center experience or Pharmacy Technician with five to ten (5-10) years medical information / call center experience
- Ability to read and write in English.
- Capable with Microsoft suite of programs including Word and Outlook, literature searching expertise, and the ability to utilize database software.
- Identifies problems in a timely manner; gathers and analyzes information skillfully works with manager to develop alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional customer situations; responds promptly to customer needs. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives.
- Must be a self-starter.
- Responds promptly to customer needs; solicits customer feedback to improve service.
- Must be able to communicate effectively; listens and gets clarification.
- Shows respect and sensitivity for cultural differences.
- Remains open to others' ideas and tries new things.

Opportunity is Calling, Apply Now!

Recruiter: Krista Leach

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W:HC; J2W:CLINICAL

Ref: 1052723

SFSF: LS