Recruitment and Retention Coordinator / Recruiter

Recruiter - Recruitment and Retention Coordinator
Home Instead Senior Care - North Denver Metro Area

COMPANY OVERVIEW

Home Instead Senior Care's mission is to enable seniors to live happy, healthy, and independent lives in their own surroundings. Whether our clients live in their own homes, in retirement apartments, or in long-term care facilities, Home Instead Senior Care is currently providing millions of hours of senior services annually through a network of 900 franchise offices in 15 countries around the world.

We are looking for a Recruitment and Retention Coordinator who will be based in our North Denver office.  The Recruitment Coordinator will primarily be responsible for recruiting/talent acquisition and retention. You will be an integral part of managing recruiting activities and building candidate relationships, often providing candidates with their first impression of Home Instead Senior Care. This is an excellent opportunity for someone looking to broaden their experience even without HR experience (but understands the importance of proper documentation).  This position will make a large impact in a small but dynamic office.  Starting salary is approximately $35,000.

LOCATION and CULTURE

• This posting is for a full-time position for those who live in the Denver metropolitan area.
• We are the largest and most reputable franchise network in the world for non-medical, in-home care - Home Instead Senior Care is a company you can be proud of. More info at www.homeinstead.com/denvernorth.
• Positive and supportive work environment where you are respected as a key member of the team and given the tools to succeed.

IDEAL CANDIDATE

• Mature, self-confident, professional. Service minded and family values. 
• Outgoing, confident in public settings.
• Understanding of labor laws and requirements is a big plus.
• Tolerance for stress and uncertainty. Fast, efficient, and creative in solving problems relating to people and logistics.
• Computer proficiency. Can navigate Windows easily and learn new programs quickly. No exceptions here, you must be self-sufficient in handling complex computing tasks.
• Patient / supportive personality balanced with firmness.
• Clear written and verbal communication.
• Proactive, creative and determined to find solutions to potential road blocks.
• Very Detail Oriented. You're someone who is organized, keeps detailed notes, and understands the importance of proper and accurate documentation.
• Able to collaboratively work with other members of the office staff.
• Have a dependable car and a good driving record. You at times will need to use your car to fulfill the job requirements.

JOB OBJECTIVE

The Recruitment and Retention Coordinator recruits, screens, hires, trains and retains quality CAREGivers by managing community resources and our current caregiver pool with the following goals in mind:

• Recruiting and seeking out quality recruitment mediums and resources
• Maintaining positive relationships with community recruitment resources
• Nurturing the relationships with our CAREGivers through positive interactions, a personal approach and listening to our employee needs
• Manage and move all candidates through the hiring and training process

PRIMARY RESPONSIBILITIES (include but not limited to):

• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies within the community to include career fairs and sponsored events.
• Schedule and conduct applicant interviews in an efficient and professional manner.  
• Create and accurately maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Conduct timely character reference, criminal background and motor vehicle checks on all CAREGivers.
• Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
• Develop retention strategies that utilize CAREGivers' needs to promote CAREGiver tenure.
• Work regularly with the Scheduling Manager and General Manager to staff the appropriate level of CAREGivers employed by Peak Home Care Inc. to satisfy rapidly changing client service needs.
• Maintain regular attendance at the office to execute job responsibilities.
• Assist with the coordination of CAREGiver schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships at the direction of the Scheduling Manager.

 
SECONDARY RESPONSIBILITIES: 

• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Plan and successfully execute CAREGiver meetings and functions
• Prepare and publish the monthly CAREGiver newsletter within the deadline
• Assist with the evaluation and updating of all orientation and training materials as needed
• Participate in Peak Home Care dba Home Instead Senior Care events in the community
• Prepare and mail brochures in response to inquiries
• Back up scheduling duties as needed
• Perform any and all other functions deemed necessary
• Participate in J.D. Power and Associates Satisfaction Survey

 
Education/Experience Requirements:

• High school graduation or the equivalent
• Three years of related business experience or an equivalent combination of education and work experience may be considered.
• Experience with caregiving is a plus.
• Must possess a valid driver’s license

 
Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Peak Home Care Inc. (dba an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information, and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Windows Office, ClearCare (operating software), Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills