Business Customer Service Representative

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.

Responsibilities

This role is responsible for providing quality customer service to business customers including major, national and government accounts. Responsibilities include call handling specific to technical support for advanced products and devices, billing and service related inquiries, recommendations for purchase decisions and other customer questions and transactions.

• Manage all customer transactions, take accountability and make an effort to resolve all customer calls and perform the following customer service functions including:
• Promote and sell devices, accessories, services that best suit the customer's needs
• Responding to first level inbound customer calls
• Apply all necessary troubleshooting steps to resolve, all problems, issues and inquiries, eliminating unnecessary transfers
• Review all customer accounts and identify opportunities improve revenue and improvement of services
• Review all customer account information while on calls identify and match customer's need with the appropriate product and or service (e.g., upgrades, adding a line)
• Educate the customer on the benefits and pricing of recommended products and services and explain how customer will benefit from recommendations
• Respond to potential disconnect requests by listening to the customer, providing BEST solutions, and offering options.
• Assist in various special projects on an as needed basis

Benefits starting day one:

• $14.18 per hour starting salary
• Medical, dental, vision and prescription coverage
• 401(k) plan with a company match up to 6%
• Onsite Fitness Facility with certified Personal Trainers
• Employee discount on services and devices
• Tuition assistance up to $8,000 per year
• Unlimited Career progression opportunities
• Paid time off, vacation, holidays
• Annual Bonus Program plus many more!

Qualifications

Required:

• Must be able to work any time between 8am to 8pm, Monday through Friday. Saturday and Sunday the center is closed.
• High school diploma or equivalent
• At least 1 year paid work experience OR college level degree is required
• Eexcellent professional written & oral communication skills
• An interest in technology and wireless industry
• Positive attitude
• Passion for assisting others and problem solving

Preferred:

• 1-2 years successful customer service and/or sales experience
• Associates Degree or higher is a plus
• Working knowledge of the Microsoft Office suite and current wireless products
• Experience multitasking in a fast pace environment
• Experience working with computers and web based tools
• Career oriented and self motivated
• Compassion for others

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.