Field Service Representative

Oakwood Worldwide is the world's largest provider of high-quality furnished and unfurnished accommodations.  For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success.  At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike.

Oakwood Worldwide currently has an opportunity for an experienced customer service professional to be the liaison between sales and operations as a Field Service Representative. This Field Service Representative (FSR) will office in Huntington Beach, but travel locally to other offices and properties as needed.

If you'd like to work for a stable, international company that rewards, respects and supports its employments toward advancement, Oakwood could be the company for you!

RESPONSIBILITIES:

• Review daily reservation schedule and coordinate client Meet and Greets
• Responsible for making and tracking guest pre-arrival calls, ensuring guests receive world-class customer service
• Responsible for meeting clients on-site at property and reviewing property amenities, special requests, and OCH contact information
• Responsible for key management including move-in and move-out packages, replacements, and master keys
• Responsible for delivering additional housewares, i.e. televisions, small appliances, etc.
• Proactively build and maintain positive working relationships with the residents and the extended support team
• Act as a liaison between District Office, Home Services, and all after-hour companies. Follow up to ensure resolution.
• Receive incoming requests from our existing, valued residents on a daily basis. Follow up on all resident service requests and close them in the system on a daily basis
• Take ownership of escalated situations via email or phone and resolve them efficiently while ensuring customer satisfaction
• Participate in apartment walks and inspections; schedule, lead, and be on-call for client property tours
• Update and distribute daily Tenant Rooster to all property staff
• Sign all approved master leases, renewals, and extensions
• Act as a liaison with Accounts Payable to verify apartment rent and miscellaneous charges and distribute property payments monthly
• Update job knowledge by studying Oakwood inventory and offerings; participate in educational opportunities
• Special projects or other duties as assigned

QUALIFICATIONS:

• This is an opportunity for a highly organized, detail oriented, resourceful person with strong communication and interpersonal skills. The ideal candidate must be comfortable multi-tasking and managing changing priorities.
• Experience in a client service focused position is preferred
• Ability to present an 'above and beyond' attitude
• Ability to effectively communicate with a wide range of client contacts
• A natural enthusiasm for resolving problems and helping people
• Ability to organize and prioritize multiple projects and execute solutions
• Ability to travel within the Southern California area with own car (mileage on the job reimbursed)
• Ability to lift and carry 50 pounds

Oakwood Worldwide offers a very competitive compensation and benefits package.  Along with competitive salary, personal recognition and career growth, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.