Service Technician Group Leader Chevrolet Laurel

Job Location: 500 Washington Boulevard, Laurel, MD, 20707

Position Type: Full Time

We’re AutoNation – America’s largest automotive retailer from coast to coast, with over 220 stores representing 34 different vehicle brands. Our vision is to be America’s best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer loyalty.

We offer great career opportunities from coast to coast, along with excellent pay programs, benefits, training and a culture where we strive to help our Associates be highly successful.

If you have the drive, we have the vehicle.

Position Overview

The Service Technician Team Leader is responsible for the overall production, quality control, and general performance of the members of his/her team.

Who Would I Interact With?
This position interacts daily with Customers, Service Managers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?

• Dispatch work to all team members in a fair and equitable manner
• Manage the team to achieve high levels of overall team production
• Maintain a high standard of quality workmanship for the labor performed by every team member
• Work with each team member to ensure their performance helps the team maintain their objectives
• Participate in employment decisions such as hiring, discipline and terminations
• Determine the training needs of the team and inform management of those needs
• Communicate to the appropriate service consultant information regarding any job that will not meet the consultants promised time
• Assure that flat rate time assignments are true and accurate
• Review the up flagging of all repair orders at the end of each day
• Work with the service manager to develop monthly production forecast
• Monitor technician certification status within the team as required
• Inform management of any situation or event that would interfere with established objectives, standards or company policy
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
• Diagnose cause of any malfunction, communicate with the parts department to obtain the necessary parts and perform repairs
• Road test vehicles when required
• Attend factory sponsored training classes
• Keep abreast of factory bulletins
• Ensure shop is kept neat and clean and be able to account for all dealership owned tools at all times
• Wear approved safety equipment at all times when in designated safety areas
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous waste
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What are the requirements for this job?

• High School diploma or equivalent
• Three years of experience as a service technician
• Ability to read and comprehend instructions and information
• General mechanical skills
• Must have a valid driver's license
• Ability to drive manual transmission vehicles
• Demonstrated communication and interpersonal skills, ASE certification (preferred)
• Ability to operate an automobile
• Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test.

AutoNation is an equal opportunity employer and a drug-free workplace.