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Customer Service Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 12011 ROCKVILLE PIKE Rockville, Maryland |
About this job
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities:
KEY RESPONSIBILITIES:
Customer Service:
Relationships:
Account Management:
JOB REQUIREMENTS:
#RACA#HTF
KEY RESPONSIBILITIES:
Customer Service:
- Perform premier customer service in respect to all customers both internal and external to the partnership store
- Complete customer service calls in a timely manner as assigned
Relationships:
- Work as a cooperative member of the partnership store team and AcceptanceNOW team in all operational aspects
- Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
- Any other duties assigned by the Sales Manager
Account Management:
- Review expired accounts and communicate with customers to promote timely payments
- Maintain accurate records of past due account activity
JOB REQUIREMENTS:
- Prior customer service experience
- Minimum high school diploma or equivalent
- Friendly with exceptional communication skills
- Organizational and time management skills, ability to multi-task
- Proficient with simple math calculations
- Computer literacy/proficiency in a windows operation system
#RACA#HTF