Front Desk Supervisor-PM shift - Full-time

Job Description: To manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained and to be responsible of establishing and maintaining professional relationship with hotel guests and patrons

Equipment Used: Computer, fax, copier, shredder, scanner, key card system, telephone.

Knowledge/Training:

• Fluent English, read and write required
• Knowledge of MS Word, Excel and PowerPoint
• Spanish or 2nd language preferred
• High school diploma or equivalent
• Minimum 3 years front desk experience required-Hilton preferred

Essential Tasks:

• Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction
• Review room availability status, room blockage and special requests
• Ensure that budget and cost effectiveness at the Front Desk are achieved
• Work with Housekeeping and Engineering on daily operations regards to guestroom status
• Handle guest complaints and review compliments
• Review Front Desk logbook daily to monitor all activities
• Review all VIP room blocking
• Supervise and train all Front Desk staff to ensure that the best guest experience is provided
• Must update Learning Plan and Performance Agreement annually

Physical Requirements:

• Employees are expected to be able to perform their essential duties with or without any reasonable accommodations. 

Please APPLY NOW if:

• You have a passion for service and community involvement.
• You believe in ongoing learning and application of knowledge.
• You model excellence and still see room to grow personally.
• You work well within a team.

A unique company culture and training program make the Hilton Ocala one of the most "leading edge" companies with the employee's total well-being in mind. This focus on the employee and the "team" has led to so many employees retaining their employment for 10+ years.

Full time employees will receive medical/dental/life and sick days after 90 days with vacation after a year. 401K and additional benefits are also offered.