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in Minneapolis, MN

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Hours Full-time, Part-time
Location Minneapolis, MN
Minneapolis, Minnesota

About this job

Description

Do have a passion for the Customer Service field? Do you enjoy speaking to people and advancing their current experience? If so this is the perfect job for you.

Our Sales & Marketing Operations Team is seeking Customer Service Representatives to join our MDU Sales and Support Center team in Eden Prairie, MN. The Customer Service Representative will provide information to customers in response to inquiries about products and services, troubleshoot customer issues, and take payments and answer billing questions.

As part of our compensation package DIRECTV offers:

  • FREE DIRECTV Premier package
  • Medical, Dental and Vision Insurance
  • 401K Match
  • Company funded Pension Plan
  • Paid Holidays
  • 3 weeks paid vacation
  • Casual Dress Environment
  • Part-time and Full-time schedules available

Qualifications

  • Persuasive & friendly verbal communications skills for the purpose of educating customers and imparting critical information in an easy to understand format
  • Active listening skills for the purpose of determining customer needs and problem solving with the intent of keeping customers for the long-term
  • Ability to interact with distressed customers to provide information in response to inquiries about products and services, resolve service complaints, and effectively facilitate success in conflict.
  • Ability to sell products and services to new and current customers, leverage discovery techniques to find the correct match of products and services to the customer’s needs
  • Strong written communication skills.
  • Decision-making: Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope.
  • Demonstrated problem-solving and multi-tasking skills.
  • Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with company standards.
  • Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
  • Ability to success in a fast paced high energy environment.
  • Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
  • Will be required to work a flexible schedule that provides needed coverage for customer service levels.
  • Required to read and follow all company policies and procedures.
  • Able to maintain a regular work schedule to meet the needs of the business.
  • Support and model the company values.
  • High School diploma or GED