Community Services Representative - Full-time

Job Description

Position: Community Services Representative
Job Status: FT
Location: Williamsville, NY 
Date: February 6, 2015
 
Objective:

The Community Service Representative is expected to perform a variety of duties in the marketing of companionship and home care services.  They are expected to research and pursue new referral sources and to enhance and maintain existing referral sources.
 
Primary Responsibilities:

• Reflect the core values of HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Research and identify sources for client referrals.
• Knowledge of direct response marketing best practices.
• Make contact with new referral providers in person according to the established goals.  This would include intro calls, info calls, one on one meetings or group presentations using video and print material to educate and inform them on available services
• Research, schedule and successfully execute regular community marketing events including health fairs, senior expos and any other event that would promote our service to the general public.
• Develop and deliver sales presentations in a professional and effective manner.
• Maintain up to date awareness of customer activities and healthcare industry trends.
• Follow up on all referral provider contacts with appropriate correspondence such as thank you notes.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with owner, colleagues and CAREGivers.
• Local travel required at least 75% of the time. 

 
Secondary Responsibilities:

• Conduct care consultations as needed
• Assist in the recruitment of CAREGivers as needed
• Conduct client/CAREGiver introductions as needed
• Participate in quarterly CAREGiver meetings

 
Education/Experience Requirements:

• Bachelor’s degree required in marketing or related field.
• Previous experience with direct response marketing in a marketing management or client services role, preferable in the healthcare industry.
• One year of sales related business experience or an equivalent combination of education and work experience may be considered

 
Supervisory Responsibilities:

• None

 
Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Exemplary organizational, time management and interpersonal skills with attention to detail a must.  Demonstrated ability to work independently.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with colleagues, the franchise owner, clients and the community
• Ability to coordinate and facilitate in a team work atmosphere and manage multiple priorities in a fast paced environment. 
• Excellent presentation skills required.
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in computer applications (Microsoft Office Suite: Word, Excel, Power Point) required.
• Ability to work evenings or weekends as requested
• Knowledge of the senior-care industry
• Ability to perform duties in a professional office setting

 
Requirements:

• Must possess a valid driver’s license and be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License requirements as a condition of employment.
• Complete a criminal background check, DMV check, pre-employment drug screen, 3 professional and 1 personal reference checks

To Apply:  Applications are available online by visiting:  https://williamsvilleny.in-home-care-jobs.com/x/openings

*Please note that phone calls regarding applications for this position will not be accepted*

HJBW Enterprises, LLC, d.b.a. Home Instead Senior Care is an Equal Opportunity Employer