NOC Tech Job

Posting Job Title:NOC Tech
Requisition #: 162567BR
Posting Location: Herndon, VA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks a candidate for our Technology and Network Operations Center. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Position Summary
The Enterprise Application NOC provides network surveillance and tier 1 break-fix functionality for voice, systems/applications, and TWC WiFi. This includes alarm correlation, alarm handling, trouble identification, event detection and logging, event filtering and trouble correlation.

Essential Job Functions:

- The NOC is a 24/7/365 operation. Employees must be flexible willing and able to work rotating and/or non-standard work shifts, including evenings, overnight, weekends and holidays.

- Quickly identify and analyze network events from NMS.

- Troubleshoot and evaluate problems. Recommend the best solutions while escalating to next tier support and above, according to NOC procedures.

- Follow through and assist in troubleshooting after escalating to next tier staff.

- Respond to incidents and activities. This includes, supporting SLA commitments between Network Operations and Customers (internal and external).

- Work independently with little supervision while providing clear documentation of activities, including customer, management, and reporting oriented information as well as detailed technical information.

- Understand and respond properly to escalation procedures.

- Inform management in a clear, concise, and timely manner of any customer or technical issues.

- Satisfactorily complete and maintain quarterly internal training and certification standards.

- Maintain a professional attitude and appearance while exhibiting a personable, polite and patient behavior at all times.

- Perform other related duties and tasks as assigned or as become evident.

Job Requirements:
The ideal candidate will have the following experience and qualifications:


- Demonstrates excellence and an attention to detail in written and oral communications (grammatical, spelling, facts, layout/style, professionalism)

- Excellent analytical and decision-making skills

- Prior experience with oversight/tracking of restoration and resolution activities within a multi-tiered support organization

- Proven ability to track multiple resources working on multiple, concurrent incidents/problems

- Proven ability to manage multiple incidents/problems across varying timelines

- Proven ability to effectively troubleshoot and isolate issues

- Proven, well-rounded diagnostic and troubleshooting skills

- Sufficient knowledge of the processes and procedures utilized in the course of day to day activities (i.e., Event, Incident, Problem, Change, and Configuration Management)

- Established interpersonal skills, telephony skills, and typing skills

- Extensive, well-rounded technical knowledge of cable and telecommunications networks

- Working knowledge of voice communications, including local and long distance traffic flows for both switched and dedicated access.

- Working knowledge of VoIP communications and networks including IP network understanding and VOIP Protocols

- Utilize the OSI model as a guide for systematic network troubleshooting

- Understand IP protocols (like http, RTP, FTP, SIP, RTCP) and routing protocols (IGRP, BGP, OSPF)

- Knowledge of various OS including Unix/Solaris/Linux, Windows server, and applications (Cisco, VERITAS, backup, IMAP/LDAP, Oracle, Net

- Hands on experience (telnet, ssh, ping, traceroute, etc.)

- Basic understanding of DNS

- Basis understanding of LAN/WAN networks

- CCNA or equivalent experience preferred

- Working knowledge of HFC network architecture preferred

- Network/NOC experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination

- Ability to work under pressure and within a fast-paced environment

- Ability to work independently as well as function successfully within a team

- Must be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skills

- Assertive to drive issues as appropriate through to resolution, while maintaining professionalism in all communications with both internal and external

- Solid multi-tasking and detail orientation skills

- Must have mature judgment and the ability to relate well with others

- Experience with ticketing systems (Remedy preferred)

- Experience with network monitoring systems (Netcool and/or Big Brother)

- Strong computer skills - including solid working knowledge of Windows-based applications

- Must be able to manage heavy workloads and high levels of activity and stress

- Must be able to manage multiple projects simultaneously, including resources, priorities, and timelines

Education and Experience:
Bachelor ' s degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.

Supervisory/Managerial Responsibilities:
No Supervisory responsibilities with this position.

Travel Requirements:
None

Physical Demands:
The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at www.timewarnercable.com. EOE/M/F/D/V

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status