Branch Manager

At Merry Maids®, our team members do so much more than clean clients' homes. They build trust and confidence with our clients. If you're passionate about going above and beyond, seeking challenging work and meeting interesting people, there's an opportunity for you at one of the world's leading service organizations.

Merry Maids was founded in 1979 in Omaha, Neb. Now headquartered in Memphis, Tenn., Merry Maids is the largest home cleaning network in the world. We currently have more than 600 independently operated franchises and company-owned locations throughout the United States and Canada providing cleaning services to more than 300,000 homes each month.

Though we are large and nationwide, our highly trained professionals are committed to providing the highest quality service to each and every customer we do business with. We are also a member of the ServiceMaster Family of Brands® that includes:

American Home Shield, AmeriSpec, Furniture Medic, ServiceMaster Clean, Terminix, TruGreen, and TruGreen LandCare

Each of these companies is a leader in its respective industry. Together, they comprise ServiceMaster, the nation's largest and most comprehensive service organization.

At Merry Maids, we maintain a working culture that fosters the highest standards of integrity, respect and professionalism. We seek people with strong character and provide them with a unique combination of independence and support, encouragement and opportunities for ongoing development and growth.

Branch Manager

Manages and directs all activities of the branch. Reviews, analyzes, and prepares reports, records and directives to obtain data required for planning activities, such as budgeting and monthly projections. Assist with the development and implementation of policies, practices, procedures, and attainment of operating goals. Oversees activities of branch sales, service and administrative personnel to ensure efficient operation of the branch. Works in a Branch with up to $1 Million in Revenue.

Responsibilities

• Build and lead teams, and deliver superior customer service.
• Recruit, interview, and hire the branch sales, service, and office staff.
• Ensure that all branch personnel perform their job duties in a safe manner and that they take all reasonable precautions to avoid work related accidents.
• Hold regular and frequent safety discussions and meetings to continually reinforce the safety message
• Directs the development and implementation of all sales/marketing strategies utilized by the branch.
• Oversees branch office functions including phone service standards, clerical services, and collections.
• Prepares annual budget and monthly projections.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.

Competencies

• Customer Orientation/Positive Impact
• Results Orientations/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Talent Development
• Problem Solving and Decision Making
• Organizing and Planning

Education and Experience Requirements

• BS/BA related discipline or equivalent experience preferred; Associate degree or equivalent from two year college or technical school: or six months to one year related experience and/or training.
• 3-5 years of business management experience preferred
• P & L and asset management and experience in sales management strongly preferred
• Experience setting and surpassing aggressive sales, service, and profit goals.
• Must be able to successfully pass a comprehensive background and MVR screening

Knowledge, Skills & Abilities

• Possess and applies knowledge of management skills in the completion of ongoing tasks and project.
• Demonstrates knowledge of organizations business practices, issues faced, and problem resolution