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in Alpharetta, GA

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Hours Full-time, Part-time
Location ALPHARETTA, GA
ALPHARETTA, Georgia

About this job



Customer Service Representative

*Data entry skills required

Hours: 1st Shift

Temp-to-Permanent

Compensation: $12.00/hr

Job Description Role and Responsibilities:

The Service Coordinator position acts as a critical link between sales, customer service, and field technicians. This position is responsible for on-boarding new customers and vendors and managing temporary and on going projects.

  • Manages and develops a portfolio of geographically segmented 3rd party vendors

  • Acts as a link between sales, customer service, and field technicians

  • Negotiates pricing with vendors

  • Enter service requests into computer database

  • Verify service completion

  • Complete ad hoc reporting as required

  • May provide clerical, administrative and operational support by performing other functions, including but not limited to accounting support, operations, customer service, and receptionist duties

  • Performs other job-related duties as assigned

    Qualifications and Education Requirements:

    Minimum of 2-years customer service or sales experience

    Service industry experience preferred

    Ability to work within deadlines

    Proven problem solving ability

    Preferred Skills:

  • Experience in SAP or other Customer Relationship Software (CRM) preferred

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), MS Outlook and ability to learn internal sales software system

  • Exceptional customer service skills with a fine-tuned ability to identify and understand customer’s needs and wants.

  • The ability to conduct business with little direction and work in an autonomous manner; this includes the ability to be a self-starter and utilize a proactive approach to achieve results

  • Effective oral and written skills to key decision makers

  • Excellent interpersonal skills and the ability to maintain a positive attitude/outlook while conducting business with integrity, enthusiasm, and creativity

    - Must be willing to submit to a thorough background check and drug screen

    **Qualified candidates please apply with an updated resume. Applications without resumes are not reviewed**