Housekeeping Floor Supervisor

Residence Inn Boston North Shore/Danvers

Job overview

Housekeeping Floor Supervisor is responsible for supervising, directing and assuring the completion of all housekeeping tasks assigned to room attendants and housepersons and maintaining IHR's high standards of cleanliness.

What you will be doing

• Inspect guest rooms, public areas, etc. after being cleaned by Housekeeper to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/workboards.
• Communicate issues to next shift.
• Complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested by Management.

Requirements

• Previous housekeeping experience.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
•  Preferably bilingual.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer