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Infrastructure Technician - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | San Anontio, TX Balcones Heights, Texas |
About this job
Infrastructure Technician (San Antonio, TX)
The Network Field Infrastructure Technician position is part of a team that actively maintains the Company's network infrastructure including wired and wireless backhaul distribution; installation of new distribution access points and preventative maintenance of Internet Protocol (IP) network components. This position is also responsible for the proactive monitoring and correction of network related issues.
Required Skills
Climb communications towers and ladders; safely work in an elevated position
Maintain backhaul network; repair network outages
Identify potential performance issues in the system
Ensure proper site operation; inspect cable and electrical equipment
Collaborate with customer care department; recognize possible service degradation
Identify and design potential new areas to be developed
Contact homeowners and site managers; to ensure installation satisfaction
Work with current installation and service technician; resolve individual customer problems
Provide prompt response to network issues; conduct preventive or proactive network repair outside of normal business hours when required
Work with network, installation and customer care department to achieve operational objectives
Troubleshoot physical layer problems with radio frequency (RF) links; resolve IP network issue problems
Identify potential network issues; proactively react to situations before they escalate
Complete network performance audits; maintain detailed information of network operations
Maintain detailed activity logs; update network documentation; prepare detailed reports of events which negatively impact customer service
Work within the Company's geographical footprint; perform installation and service work
Participate in scheduled corporate and divisional Safety Committee meetings
Assist with new technician training
Interact with internal and external subscribers on escalated issues; conduct research and follow up on issues
Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints
Work requires weekend and/or evening work and some travel is required
The Network Field Infrastructure Technician position is part of a team that actively maintains the Company's network infrastructure including wired and wireless backhaul distribution; installation of new distribution access points and preventative maintenance of Internet Protocol (IP) network components. This position is also responsible for the proactive monitoring and correction of network related issues.
Required Skills
Climb communications towers and ladders; safely work in an elevated position
Maintain backhaul network; repair network outages
Identify potential performance issues in the system
Ensure proper site operation; inspect cable and electrical equipment
Collaborate with customer care department; recognize possible service degradation
Identify and design potential new areas to be developed
Contact homeowners and site managers; to ensure installation satisfaction
Work with current installation and service technician; resolve individual customer problems
Provide prompt response to network issues; conduct preventive or proactive network repair outside of normal business hours when required
Work with network, installation and customer care department to achieve operational objectives
Troubleshoot physical layer problems with radio frequency (RF) links; resolve IP network issue problems
Identify potential network issues; proactively react to situations before they escalate
Complete network performance audits; maintain detailed information of network operations
Maintain detailed activity logs; update network documentation; prepare detailed reports of events which negatively impact customer service
Work within the Company's geographical footprint; perform installation and service work
Participate in scheduled corporate and divisional Safety Committee meetings
Assist with new technician training
Interact with internal and external subscribers on escalated issues; conduct research and follow up on issues
Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints
Work requires weekend and/or evening work and some travel is required
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