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Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Norwood, MA Norwood, Massachusetts |
About this job
Our HR & Benefits Management client in Norwood, MA is seeking multiple customer service representatives to start in their call center ASAP. This is a great role to get your foot in the door of a HR/Benefits management company.
Responsibilities include:
- Responsible for answering 75+ inbound calls in regards to inquiries and scheduling consultations for Benefit Specialists.
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
- Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
- Use multitask skills by talking on the phone and typing in notes on multiple computer systems.
Minimum Qualifications
- Must have a minimum of a Bachelor's Degree
- 1-2 years customer service experience (in any setting)
- Prior call center experience is highly preferred
- Must have knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Must be comfortable taking phone calls all day long
- Must be available to work for 8 hours shifts; HOURS: Mon-Fri 8am- 10pm flexibility
- You must pass a 30-minute test before being considered for the role; it will test your computer and customer service skills.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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