Customer Service Representative Guarantee Offer - Full-time / Part-time

Job Location: 200 SW 1st Avenue, Fort Lauderdale, FL, 33301

Position Type: Full Time

Customer Service Representative (Guaranteed Offer)

Description of Position:

The Customer Service Representative is the initial contact point of all requests generated from Guaranteed Offer programs. This position will be responsible for providing exceptional customer service at all times. The role will be responsible for following up with prospective customers, communicating values and gathering necessary information to complete the purchase. The position overcomes customer’s objections as needed.

Organizational Relationships:

Reports directly to the Used Vehicle Director

Job Responsibilities:

Primary Responsibilities include, but are not limited to:

• Provides an excellent first impression of AutoNation Direct
• Executes on phone and email follow up plans to contact customers
• Displays knowledge of all AutoNation Direct purchases, communicating values and gathering necessary information to complete the purchase
• Verifies customer’s payoffs, DMV fees and updates accounting functions related to purchase units
• Maintains current knowledge services offered and overcomes customers objections
• Determines prospective customer’s current interest level and needs in order to purchase their vehicle
• Maintains a high level of customer satisfaction through interactions via phone and e-mail
• Contact lienholders to follow up on pending titles
• Consistently attains established performance goals and metrics
• Assists with day to day paperwork flow and Title Clerk functions as needed

Qualifications:

• Excellent telephone manner with clear, concise and professional communication skills
• Strong relationship building skills with a high degree of responsiveness and integrity
• Ability to multi-task and problem solve complex requests or interactions
• Strong computer skills and ability to learn new software programs
• Process driven
• Personal, enthusiastic team player
• Career oriented
• 2+ years of customer service experience
• Ability to type a minimum of 35 words per minute
• Able to work flexible schedule from 8:30 AM – 10PM as well as weekends