Customer service representative - Full-time / Part-time

We are specifically targeting candiates form the hospitality and restaurant industry. No Call center experience needed. Just great face to face customer service background.

We hiring Customer Service Representatives in Fremont, California!! Our reps in Newark will support our Subscribers. No script and no sales! We focus on each interaction with our customers as an opportunity to engage, make an impact and creatively solve problems.

About You:

* You care deeply about the customer experience; you know how to drive a call and engage with the customer.
* You look at each customer call as an opportunity to create a positive impact.
* You excel in a performance driven environment where feedback is delivered regularly.
* You have the ability to identify and analyze the success of your own work.
* You love being on the computer, and you can easily navigate your way through various applications.
* You are an out of the box, big picture thinker.
* You can communicate complex issues in a simplified way.
* You have made mistakes, learned from them and course corrected.
* Fast is not a four letter word to you, it's the environment you excel in.
* You understand it takes a team to win and that you play a role in this success.

Essentials:

* Provide continual exceptional customer service and problem solving by responding to all inbound calls
* Assist customers with new and existing accounts, website navigation, account billing, and shipping issues
* Resolve customer inquiries in an effective and efficient manner
* Always be striving to learn about product and service changes
* Be an active listener that can show empathy and patience in a non-scripted environment
* You are consistently reliable for your full time, 40 hour per week schedule, and additional hours as necessary
* You are able to work in a traditional office environment, with long periods of sitting at desk and with use of computer
* Occasional lifting of up to 20 pounds

This is a 24 hr call center. Candidates must be able to work all shifts and must drug and background screening

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.