Field Account Executive II - Full-time

Overview:

The Field Account Executive is responsible for prospecting, developing, and growing new accounts and growing FedEx Office’s existing local market customer base.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Meet or exceed sales quotas in existing accounts and territory
• Maintain regular contact with designated accounts, per established sales process requirements
• Schedule and conduct face-to-face sales calls to include cold calling activity
• Provide pricing information and pricing levels to named account base, per established pricing guidelines
• Create and present value-added business solutions to specific named accounts, within prescribed guidelines
• Build rapport with customers using a consultative sales approach
• Serve as the primary relationship owner for accounts in territory to ensure proper service and retention
• Grow relationships and sales in assigned accounts
• Build and maintain a pipeline of business at established standards
• Interact with Sales leadership to develop and review sales strategies for sales accounts and prospects
• Drive target products and promotions, as directed
• Work with other sales resources in a team selling capacity to include involvement with other FedEx operating companies and secondary coverage to national accounts, as assigned.
• Maintain accurate customer relationship management systems, including daily activities and account updates
• Refer orders and/or bids/quotes to appropriate Operations resources
• Refer project management, including outsourcing coordination, to appropriate Operations resources
• Prospect for new accounts and provides relevant information to be considered for the account base
• Assist in account recovery
• Meet all minimum activity standards consistently
• All other duties as needed or required

Qualifications:

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree or equivalent experience required
• 2+ years of business to business direct selling experience required
• Experience within the document solutions or product offerings industry, preferred but not required
• Strong understanding of sales financial targets and quotas with proven successful results
• Demonstrated success of the consultative selling process
• Proven organization, planning, administrative, and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment
• Demonstrated business math and intermediate computer skills
• Experience utilizing Customer Relationship Management (CRM) software programs preferred
• Presents a personal professional image
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

• Suggests areas for improvement in internal processes as well as possible solutions
• Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
• Applies Quality concepts learned from training during daily activities
• Supports FedEx Office’s Quality initiatives

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.