Spanish Call Center Research Interviewer (Part-Time) (PM Shift)

Spanish Call Center Research Interviewer - Part-time  (PM Shift).

Position Overview:

We are now hiring enthusiastic Spanish Research Interviewers to join our Call Center. If skillful persuasion is second nature to you and you have the ability to motivate, then tune into this exciting opportunity with Nielsen.

Nielsen Research Interviewers are responsible for placing outbound telephone calls to households across the United States to gain cooperation to participate in a survey or recruit them to participate in a Diary, Panel, or by placing additional calls to client-specific studies.

This position could also be responsible for conducting reminder calls to respondents.

Position Benefits:

* Paid Training

* Pay range: $12.25 - $15.50  (commensurate with experience, shift & language skills)(+.25 increase every 90 days and $.75 at one year).

* Incentive pay - earn monthly bonuses

* Flexible Scheduling Options

* Business Casual Dress Code (jeans, t-shirt & tennis shoes)

* Rewards/Recognition Program

* Employee Retail Discount Program

* Employee Assistance Program (EAP)

* Employee Referral Program & Bonuses

* 401(k)

              TAKE ADVANTAGE OF OUR ONE DAY HIRING PROCESS!

General Schedule Requirements:

* One weekend shift required (Saturday)

* 5 shifts per week

* 25 hours per week (PT)

* Type of shift: PM

* Flexible Schedules: 5-5 Hours Days (PT)

Specific Hiring/Class Schedule:

* Start Date: Tuesday, March 22, 2016

* Class Schedule: Tuesday thru Friday/6:00p.m. - 10:30p.m. & Saturday/.12:00 p.m. - 4: 30 p.m.

* Work Schedule: Tuesday thru Friday/6:00 p.m. - 11:00 p.m. & Saturday/10:00 a.m. - 3:00 p.m.

QUALIFICATIONS:

* High School diploma or equivalency

6 months previous Call Center Experience + an additional 6 months in sales, customer service, collections, etc.)

* Ability to persuade/convince

* Ability to overcome objection

* Clear speaking voice

* Computer and typing skills (data entry)

* Adaptable and embraces change

* Reading ability

* Excellent communication skills

* Fluent in the English Language & Spanish (Read and speak)

 *Employment offer subject to passing a criminal background check.

Position Accountabilities:

* Deliver verbatim scripts

* Persuade reluctant respondents to cooperate

* Accurately code phone calls

* Must be receptive to coaching/feedback

* Follow strict guidelines for obtaining consistently unbiased data

* Maintains confidentiality of procedures, scripts and respondent information at all times.

* Actively listening and engaging with the respondents

* Maintaining customer service levels & telephone techniques at all times

* Ability to arrive to work on time, and as scheduled, in order to adhere to assigned work schedule and meet team goals

Physical Requirements:

* Ability to stand, bend, stoop, sit, walk, twist and turn

* Ability to use a phone or headset

* Ability to use a computer keyboard and calculator

* Work environment is indoors, majority of time is spent sitting at a desk

About Nielsen

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content - video, audio and text - is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit www.nielsen.com.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.