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Customer Service - Pharmacy Technician - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Woonsocket, RI Woonsocket, Rhode Island |
About this job
Responsible for ensuring at all times that each patient has a positive experience. As a Customer Care Specialist you will be heavily involved in Call Center interactions including inbound/outbound calls. Will be involved in non-payment issues along with third party resolutions. Will have interactions with patients/physicians. Involved with prescription fulfillment and mail order facility under the direction of the pharmacist.
Responsibilities
Customer service through telephone and email
Order initiation and review
Data entry
Third party resolution
Payment handling
Communicate with off site fulfillment center(s)
Support field pharmacy operations
Customer issue resolution
Doctor calls
Support specialty programs.
Accountabilities:
Must ensure at all times that patient has a positive experience with CVS/pharmacy
Required to obtain accurate information for prescriptions
Required to resolve any and all third-party issues/transactions
Involvement with both inbound/outbound call center activities
Professional interaction with patients
Professional interaction with physicians and field personnel
Partner with Customer Care Agents on price quotes, product availability, generic availability, bill questions, etc.
Familiar with mail-order facility
Maintain patient confidentiality
Must be flexible and adaptive to support operations
Access, input, and retrieve necessary information using several applications
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.