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Membership Representative II (1000) - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Long Beach, CA Long Beach, California |
About this job
Summary: * Inbound Calls - take inbound calls from marketing campaigns, such as Mailers, TV ads, radio ads, flyers, etc.; try to encourage Molina members to remain with the plan or to schedule an in person meeting with a Member Advisor and/or attend a scheduled event. Respond to incoming calls from members and providers required for meeting departmental goals and individual performance metrics.
* Outbound calls - make outbound calls, as assigned, to encourage Molina members to remain with the plan or to schedule an in person meeting with a Member Advisor and/or attend a scheduled event.
* Achieve individual performance goals as it relates to call center objectives
* Engage and collaborate with other departments as applicable
* Proficient in discussion and execution of Molina's policies and department procedures in accordance with regulatory requirements
* Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions
* Takes responsibility for keeping up-to-date and develops skills to meet new needs Pursues learning opportunities to develop and broaden skill set and expertise
* Supports QA for the department and other responsibilities as needed
* Respond to and/or appropriately triage Molina potential member calls, such as determine if the caller is dual eligible.
* For the MP/MMP lines of business, offer to set up an in person meeting with a Member Advisor or reserve a space at a scheduled event if a dual eligible caller is interested in learning more about Molina. Record a Scope of Appointment for each in person meeting that is scheduled; re-record if there is an error with the original Scope of Appointment
* Track, report, monitor - Track and monitor inbound & outbound calls in SalesForce.com for regulatory compliance; assist Member Advisors in updating and maintaining prospect databases, tracking and reporting on all promotional activities and monitoring and reporting on competitive activities.
* Sales collateral - order and collate sales collateral materials; coordinate mailing of sales collateral materials to potential Molina Advantage members.
* Meetings - attend all regularly scheduled Enrollment Growth meetings and/or calls; attend all required training programs and pass tests with acceptable score.
* Comply with workplace safety standards
* Create reports as directed by leadership
* Facilitates team training
* Creates training and reference materials for the team
* Supports team and other areas as Subject Matter Experts (SME)
State Plan / Department Specific Duties and Responsibilities
* Must comply with all state specific and departmental policies and procedures
* Special Projects as needed
MUST HAVES:
* Experience and Comfort in a call center environment
* California Accident and Health Insurance Licenses (Life Insurance is only a PLUS)
* Please do not submit candidates that are unlicensed or whose licenses have expired/suspended
* Property and Casualty Licenses are not sufficient on their own, all candidate must have current, active California Accident and Health Insurance Licenses (*****Please go onto DOI website and verify all candidates' active licenses. Please screen shot their DOI Status to confirm their California Licenses are valid. Please place this screen shot at the top of all submitted candidates' resumes)
* Ability to type at least 40 WPM (Please typing test scores if possible)
* Computer Literacy
* 1 year + Medicare
* 1 year + Call Center Customer Service
* PLUS Medicaid and Salesforce Experience
* Multitasker
* Great Attendance (Please do not submit candidates you have had attendance issues with in the past)
* Highly Preferred Bilingual (Spanish/English) - These candidates will be reviewed first so please put Bilingual at the top of the resume if the candidate is.
* Please instruct all candidates not to speak about compensation once they obtain the position (This will be grounds for immediate release)
Please ensure candidates are willing to give up their CEC/OEC (California/Ohio Enrollment Counsellor) Certificate to be a PBE (Plan Based Enrollment) Certificate.
Candidates must be provided a pay rate of $18.50 hr. and supplier mark ups are expected to be a maximum of 46%. Bill rate maximums will be set in Fieldglass.
Key words to assist with your search:
* Anthem Blue Cross Health Plan Advisors
* Anthem Blue Cross Health Insurance Agent
* Health Insurance License
* Enrollment Representative
* Enrollment Specialist
* United Healthcare
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.