Shift Lead - Full-time / Part-time

Dickey's Barbecue Pit, Mountain View is a Texas based franchised restaurant that is the fastest growing quick-serve barbecue restaurant in United States. We are known to be passionate about the art of great barbecue. We are hiring for Mountain View CA location only.
Under general manager's direction, a Shift Lead is responsible for the overall shift operations, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the Shift Lead effectively is the store leader. Shift Lead typically supervise a shift with a staff of 1 to 3 per shift
We are seeking an energetic, highly professional, self-motivated and growth oriented person that shares our same passion about the barbecue and providing great customer services. The person must have experience working in a restaurant environment and able to handle stress from fast pace nature of the business.
Responsibilities of this position include but not limited to:
* Lead and manage shifts while acting as Manager in Charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions.
* Hands on working side-by-side with other team members and able to fill in different roles as needed.
* Communicate clearly, concisely and accurately in order to ensure effective shift operations.
* Clearly communicate with customers and team regarding Dickey's products and brand
* Participate in the interviewing and hiring process for new Team Members.
* Coach, counsel and direct Team Members. Lead the team in the execution of Dickey's standards to create an excellent customer experience. Provide performance feedback to Team Members on an as-needed basis. Work with General Manager on disciplinary action as needed.
* Train and on-board new Team Members on both front- and back-of-house procedures.
* Evaluate staffing and food levels to ensure proper financial accountability during each shift. Hand off shift to next Manager in Charge or ensure the store is closed properly for next day's opening manager.
* Open and/or close the store as required. Perform all safety and security tasks.
* Perform all cash handling requirements of a manager in charge. Conduct inventories and process orders as required.
* Effectively contribute to Dickey's Mountain View's outside sales initiatives.
* Must be willing to work night, weekend and holiday shift rotations.
Qualifications:
* Strong problem-solving skills
* Strong leadership skills
* Strong organizational skills
* Strong experience in customer service
* Ability to multi-task and think fast
* Excellent written and oral communication
* Foster and build strong relationships within and outside organization
* Ability to lead and work within an ever-changing team dynamic
Compensation:
* Competitive, based on experience and actual performance