Technical Service Manager- Hartford, CT

Your technology leadership can help millions of people live healthier lives.

Here, at Optum, you can showcase your passion and technical expertise among an elite team as you help to transform health care and change the way our businesses and consumers engage with technology. Sound exciting? Absolutely! And as a Manager IT, you will bring your talent, passion, energy, focus and all-in approach to work every day to lead your team to success. If you strive to make a difference and would like to work with the leader in the health care industry, this is right the career for you. Join us! Come share who you are and let your passion for performance inspire your life's best work.(SM)

When you join us in this exciting work as a Manager IT you will work with leading edge technologies and manage a team of highly developed IT professionals. Your responsibilities will include forecasting and setting the team direction, resolving problems and providing guidance to members of your team to address business and operational challenges. Your commitment to drive and manage high-quality execution, operational excellence and deliver technology solutions that meet business needs and optimize customer experience will have a very important impact on the organization, and ultimately, affect the lives of millions.

Primary Responsibilities:

• Collaborate with internal and external business partners to gain understanding of their business needs and adapt departmental plans and priorities to address business and operational challenges


• Lead and Develop People ? manage professional employees by setting team direction, resolving problems and providing guidance to members of your team


• Leverage diversity and inclusion to drive employee engagement and foster teamwork and collaboration


• Demonstrate integrity and ethical behavior by complying with applicable laws, regulations and policies and requiring the same from others


• Manage and ensure compliance with IT structures/processes/technologies


• Maintain knowledge of and leverage IT industry/marketplace technologies and trends


• Influence or provide input to forecasting and planning activities
  

Required Qualifications:

• Bachelors degree or higher level of education or equivalent work experience


• 5+ years of application development (or support) experience in a large enterprise environment


• 2+ years of experience leading teams and/or managing workloads for team members


• Prior experiences leading distributed teams


• Ability and willingness to hold on-call responsibilities to respond to system issues 24x7x365


• Prior experience leading development and/or support for large, critical applications (preferably on multiple platforms)


• 2+ years of experience with: Java, Websphere, MQ, Oracle, TWS or other scheduling system, SQL server

Preferred Qualifications:

• Previous experience managing a remote team of resources including offshore team members


• VB .Net experience


• Previous budgeting experience


• Previous Healthcare industry experience


• Knowledge of SSIS


• Sybase experience


• Service Management Tools (HPSM, BSM, HP Perf Mgr, ALM, Clarity)


• Ability to work closely with the business partners and the development teams


• Knowledge of commissions based systems

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.  

Job Keywords: Manage, manager, health care , information technology management, IT management, technology, Optum, Hartford, CT