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in North Canton, OH
Service Quick Group Leader Ford North Canton - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | North Canton, OH North Canton, Ohio |
About this job
Job Location: 5900 Whipple Avenue NW, North Canton, OH, 44720
Position Type: Full Time
We’re AutoNation – America’s largest automotive retailer from coast to coast, with over 220 stores representing 34 different vehicle brands. Our vision is to be America’s best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer loyalty.
We offer great career opportunities from coast to coast, along with excellent pay programs, benefits, training and a culture where we strive to help our Associates be highly successful.
If you have the drive, we have the vehicle.
Position Overview
The Service Quick Lube Manager is responsible for the customer-focused and efficient operation of the dealership's Quick Lube Sservice Department. This includes operating the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.
Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?
- Maintain customer satisfaction index rating at or above that of the manufacturer or dealership average
- Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect:
- Hire, train, motivate, counsel and monitor the performance of all service quick lube department associates
- Maintain reporting systems required by general manager, company and manufacturer
- Assure proper repair order flow to satisfy warranty/dealership/business office requirements
- Monitor staffing levels, compensation levels and department turnover
- Provide technical assistance to employees as needed
- Assist to develop, maintain and update systems for use of technical resource data in accordance with dealership policy personnel
- Establish and maintain a good working relationship with customers to encourage repeat referral business
- Monitor repair order trends, such as number of repair orders completed, number of items per repair order, sales per repair order, sales per service consultant, ect:
- Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
- Monitor dispatching to maximize efficiency of shop
- Ensure that all the necessary shop equipment is in proper working condition
- Quality check completed jobs
- Ensure that all required technical publications, periodicals, bulletins, ect: are obtained, kept up-to-date and properly maintained
- Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
- Work with the parts department as appropriate to ensure proper stocking of high use parts
- Report to management any circumstances that compromise the integrity of the dealership
- Properly document employee behavior that may result in punitive job actions such as termination
- Assist all subordinate service and sales personnel in all phases of their job descriptions
- Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
What are the requirements for this job?
- High School diploma or equivalent
- Three to Five years of experience in an auto repair facility
- Factory training credentials (preferred)
- Two plus years of supervisory experience
- Excellent verbal and written communication and interpersonal skills
- Proficient knowledge of dealership computer systems
- Must have a valid driver's license
- Ability to drive manual transmission vehicles
- Demonstrated customer service skills
AutoNation is an equal opportunity employer and a drug-free workplace.