Communications Specialist

We have a full-time/part-time opening for a Communications Specialist.

Must be able to work various shifts per week.

You're a stickler when it comes to grammar. You laugh in the face of spellchecker. Your friends always ask you to proof their writing. And above all, you enjoy it! Written communication is your strength and Manpower wants to showcase your talents in the mortgage lending industry! Manpower is seeking applicants who possess strong customer service and thorough knowledge of the RESPA as it pertains to qualified written requests.

Are you ready to take your mortgage lending experience to the next level? Do you want to be a part of a team whose innovation and cutting-edge technology has made them a global industry leader? Manpower rewards top talent like you by offering medical/dental/life/401k benefits, highly competitive pay, career stability, and incentive bonuses.

As a Correspondence Specialist, you will enjoy working in a state-of-the-art contact center in Beaverton where quality service is priority and teamwork is valued. Your communication talents will aid in researching and resolving written inquiries, requests for information, disputes, and general complaints received from borrowers. You'll write response letters to borrowers in a professional manner, and record pertinent information and action taken in response to borrower's dispute or inquiry in their loan record. Other responsibilities may include:

*Preparing and sending system-generated dispute acknowledgment letters
*Maintaining an electronic Real Estate Settlement Procedures Act (RESPA) log of each piece of qualifying correspondence received and enters the appropriate resolution upon completion
*Investigating and resolving a variety of issues, including problems related to escrow, taxes, insurance, contested late charges and late payments, fees and charges associated with collection efforts or property preservation, account balance and payment verification, and Adjustable Rate Mortgage (ARM) information
*Reconciling payment histories for missing or mis-posted payments
*Searching various databases and systems to verify receipt of borrower's payments

Apply with your resume via www.manpowerjobs.com!

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