Production Specialist - Full-time

Overview:

The Production Specialist is required to perform many functions within the center, including all functions performed by Production Operators. Additionally, the Production Specialist will produce complex orders and operate equipment that requires more advanced knowledge and expertise. This team member will assist the Assistant Manager, in managing, monitoring, and facilitating all production processes. The Production Specialist may take part in the tracking process, production coordination, support transportation needs, perform final quality-checks and ensure communication among shifts.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Take lead responsibility for production on full service orders, including finishing services and large job management
• Process and produce print/copy/finish orders as requested and/or directed
• Operate binding and other auxiliary equipment
• Perform all phases of equipment set-up, operation and routine maintenance
• Maintain equipment and supplies, to include cleaning and repairing
• Provide customer service, including problem solving to satisfy those needs with a minimum amount of supervision
• Produce work in accordance to workflow requirements in order to enable Done Right On Time quality results
• Follow instructions of supervisors and assist other team members in performing center functions
• Apply a thorough knowledge of theory and technique to achieve the highest possible quality
• Take preemptive action to prevent errors and waste
• Troubleshoot equipment and customer problems using extensive knowledge of solutions and resources
• Direct work of production team members
• All other duties as needed or required

Qualifications:

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 1+ year of related experience
• Prior experience of FXO products & services offerings preferred
• Commercial print environment experience preferred
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
• Applies Quality concepts learned from training during daily activities
• Supports FedEx Office Quality initiatives

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.