Retail Host

Company Overview:
Since 1938 Bowlmor Lanes has been a destination for influential Americans from Richard Nixon to Michael Phelps. This innovative company that created the concept of upscale bowling is growing and evolving. Are you ready to be a star in our future?

Bowlmor Lanes provides a full sensory entertainment experience through interactive nightlife, exciting special events, extraordinary service, and gourmet food and beverage. Thrive in a culture of self-motivated, passionate people who have created a successful, team-oriented work environment. In an organization where every voice counts, Bowlmor’s supportive structure provides an opportunity for personal and professional development through organic growth and internal promotions.

Position Description:
The goal of the Retail host is to drive frequency of visits or spend per visit for retail guests by ensuring that all retail guests are extremely satisfied throughout their experience. The Retail Host will constantly exceed guest expectations by proactively anticipating their needs and offering experience opportunities and incentives.

Major Areas of Responsibility:

• Work with management team to create and track contests and incentives to motivate staff
• Maintain accurate tracking of any products or services given to incentivize or reward guests
• Oversee cleanliness and maintenance of all retail areas
• Ensure all retail areas are setup for the best guest experience, i.e. appropriate music, lighting levels and video content
• Create a personal connection with the retail guests to ensure that all guest needs are exceeded
• Oversee service of retail food and beverage with assistance of management
• Assist with programming names, explaining safety precautions, and any other bowling related functions
• Ensure guests leave eager to return and always extend a friendly farewell
• Drive company initiatives such as promotions, email contact list collection or loyalty program

Job Requirements:

• Must be willing to work a variety of day, night, and weekend shifts
• Must demonstrate the ability to work under pressure while multitasking
• Extremely friendly
• Must be able to read, write, and have strong communication skills in the English language
• Must possess a positive service orientated attitude towards all guests and employees
• Must be able to move around the venue quickly and easily
• Must be able to stand and exert fast paced mobility for at least six (6) hours in length
• Must be able to speak clearly and listen attentively to teammates and guests, occasionally in a loud environment
• Must have the ability to bend and lift objects frequently weighing up to thirty (30) pounds

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.