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About this job

Job Summary
Manages all areas of route service including but not limited to picking up and delivering garments in a timely manner, interacting with customers to build rapport and develop loyalty, provides exceptional customer service. Attention to detail, problem solving, thinking ability, professionalism, respect for co-workers and management.
Position Duties and Responsibilities
* Understands basic Dry Clean/Laundry procedures and has the ability to identify fabrics and labels then communicate appropriate cleaning process to customer.
* Manage manifest process including scanning tickets and reconciling exceptions.
* Verify hanger count upon delivery.
* Post all delivered tickets and reconcile undeliverable tickets.
* Communicate to management any customer issues or concerns and assist with appropriate resolutions.
* Maintain an up-to-date customer data base which includes contacting inactive customers and removing inactive customers when necessary.
* Market Bibbentuckers services and build specific route territory following various corporate strategies as well as suggesting new ideas for customer acquisition and retention.
* Maintains an organized clean delivery truck with proper safety and quality standards.
* Complies with all Bibbentuckers Policies and Procedures as outlined in the Bibbentuckers Policies and Procedures Manual.

Management reserves the right to assign and/or remove duties and responsibilities to/from this position.

Minimum Job Qualifications:
* Ability to listen and communicate clearly in conversation, writing, reading and follow instructions from customers and management.
* Six months experience with delivery service preferable.
* Previous customer service experience.
* Ability to work flexible schedules including days, nights, weekends and overtime.
* Must be able to work in fast-paced environment while maintaining a positive attitude and willingness to learn.
* High level of attention to detail.
* Maintain clean driving record.

Physical Demands:
* Extended periods of standing, walking, lifting, bending, stretching, stooping, pulling, twisting, reaching, and climbing.
* Visual acuity for distinguishing object and reading.
* Heavy lifting required.