Applications Support Engineer - Developer- Multiple Locations

We are looking for an experienced Applications Support Engineer/Developer to join our IT Production Support Team to assist in managing and coordinating all production related activities with the Service Coordinator and a team of offshore resources.

Primary Responsibilities:

• Responsibility, at a high level, includes application availability, reliability and stability on a 7 by 24 by 365 basis


• Be willing to work on 24x7 on call basis


• Ensure timely resolution of all production issues meeting or exceeding SLAs


• Ensure that the work delivered by the team is of high quality


• Work with business to prioritize production issues for resolution


• Assist Service Coordinator and Service Manager in providing management status reports on daily, weekly and monthly basis


• Assist Service Coordinator and Service Manager in scheduling OM and work order tasks including management of customer-driven priorities


• Ensure that all documentation has been updated and that work product meets UDP / SOX compliance requirements


• Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan


• Assist Service Coordinator as a liaison between offshore resources and business/ onsite IT management


• Assist in Providing estimates (or coordinate estimates from off shore) on all break/fix, and problem-management activities


• Identify application performance improvement initiatives and implement the same in consultation with the Service Coordinator and Service Manager


• Work with the Service Coordinator and Service Manager in process improvement initiatives as directed by the service manager


• Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan


• Provide leadership in critical production issue resolution (both Priority 1 and Priority 2)

This position is located in Cypress, CA; Phoenix, AZ; Hartford, CT; Basking Ridge, NJ; or Minneapolis, MN.

Required Qualifications:

• 3+ years of development and testing experience on main programming languages such as C#, ASP.NET, or Java


• 2+ years of experience working with SQL Server Database


• 2+ years of Senior level Applications Developer experience


• 3+ years of SDLC experience


• United States Citizenship


• As a requirement of UHG's contract with the Department of Defense, this position requires proof of favorable adjudication following submission of Department of Defense form SF86 NAC form SF86.  Successful completion of the NAC process is a requirement for continued employment in this role.  By selecting “yes”, you acknowledge your understanding that a favorable NAC finding is necessary for continued employment in this role. (ST24)

Preferred Qualifications:

• Undergraduate degree or High School diploma/GED with 5+ years equivalent experience


• Knowledge of web development concepts


• Healthcare Industry experience


• Healthcare-related experience with HIPAA X12 transactions (i.e.270/271 - Eligibility, 276/277 - Claims Status, 837 - Claims Submission, 835 - Remits, 278 -Auth & Referrals, 834 - Enrollment, 820 - Premium, Paper Claims


• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access)


• Proficiency with MS Visio

As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 , (the National Agency Check or “NAC”).  Successful completion of the NAC process is a requirement for continued employment in this role.  NAC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense.  Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received.  Failure to obtain final NAC approval will result in termination from this role.

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) 

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.