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in Billings, MT
Senior Recovery Resolutions Representative - Billings, MT - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Billings, MT Billings, Montana |
About this job
Position
Description:
Energize
your career with one of Healthcare's fastest growing companies.
You
dream of a great career with a great company – where you can make an impact and
help people. We dream of giving you the
opportunity to do just this. And with
the incredible growth of our business, it's a dream that definitely can come
true. Already one of the world's leading Healthcare companies, UnitedHealth
Group is restlessly pursuing new ways to operate our service centers, improve
our service levels and help people lead healthier lives. We live for the opportunity to make a
difference and right now, we are living it up.
This
opportunity is with one of our most exciting business areas: Optum –a growing
part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
Optum helps nearly 60
million Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.
Optum is
part of the family of companies that make UnitedHealth Group one of the leaders across most major segments
of the US health care system.
Optum is one of the largest and fastest growing health information companies.
We specialize in improving the performance of the health system by providing
analytics, technology and consulting services that enable better decisions and
results. We integrate workflow solutions that deliver data in real-time, and
create actionable insights - processing health information that relates
directly to and affects one in four patients in the U.S., one in every three
Medicaid dollars and one in every five emergency room visits. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation and Performance.
What can YOU do with the right information? At Optum, the possibilities and the
impact are limitless. No matter what your role is at Optum, you'll be empowered
to ask more questions, develop better solutions and help make the health care
system greater than ever. It's always fresh. It's always exciting. And it's
never been more important.
The Senior Recovery Resolution
Representative (Regional Account Manager) role handles
information about patient services and how those services are paid by
investigating and pursuing recoveries through contact with various parties. This
role has 2 primary functions. First, you will be reviewing and analyzing
contract rates on accounts at the hospital business office.
You will be required to use basic math in all of your daily activities. As
field-based employees who work onsite at our client's offices; relationship
building is another crucial function of the position. Acclimating to our
client's environment and learning about their primary goals and objectives is
essential, and ensures a successful partnership. Regional Account Managers are
responsible for regular communication with client contacts at all levels to
follow-up on open AR, discuss reporting and any assigned projects etc. We offer the latest tools along with the most
intensive training program in the industry and nearly limitless opportunities
for advancement. This position also offers quarterly
incentives based on performance.
Primary Responsibilities:
- Plan, prioritize, organize and
complete work to meet established production goals or quotas in a fast pace and
ever changing environment - Provide expertise in credit balance
adjudication by reviewing, researching, and resolving all types of accounts as
well as providing resolution outcomes for health plans, commercial customers
and government entities - Establish professional working
relationships to ensure operational efficiency Anticipates customer needs and
proactively identifies solutionsAccounts receivable follow up and
resolutionAnalyze and identify trends and
provide reporting as necessaryEnsure adherence to state and
federal compliance policies, reimbursement policies and contract compliance
Requirements
Requirements:
- High School Diploma or GED; Undergraduate degre preferred
- Ability to think analytically and
strategically (basic math test will be given) - Proficiency with PC and Windows (Word,
Outlook) and ability to work window base systems - Intermediate level of proficiency
with Excel
required (i.e. sorting, summing, creating bar graphs, formulas) - Ability to travel, 3 week training program held in Tennessee
in which you will remain for the full 3 weeks and then up to 25% of the time
(generally local, but some overnight may happen if business grows within the
state)
Assets:
- Previous experience working in a
client facing role and/or working onsite at a client site - Experience in claims recovery and
resolution or an operations based environment - Healthcare finance experience with a
focus in auditing and/or analysis - Account Management experience
- Previous experience in relationship
building, profit/ loss accountability - Previous work within the community
giving back or volunteering time and resources
Soft Skills:
- Ability to work in a dynamic
environment both independently and in a group setting - Strong Communication and Customer
Service skills
Physical
Requirements and Work Environment:
- Extended periods of sitting at a
computer and use of hands/fingers across keyboard or mouse, speaking,
listening using a headset. - Business office environment with
moderate noise level due to Representatives talking, computers, printers, and
floor activity
At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity creates a
healthier atmosphere: All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation, gender identity
or expression, marital status, genetic information, or any other characteristic
protected by law.
required to pass a drug test before beginning employment.