Managed Services Operations

Manpower is currently hiring a Managed Service Operations for one of our clients in Minneapolis, MN! Duties & Responsibilities: * Cultivate a strong relationship with the customer by working in their environment and being a key client representative in customer meetings. * Plan, schedule, monitor, evaluate, and direct project activities of both internal departments as well as client-owned tasks to ensure a successful implementation. * Utilize PMO prescribed processes, procedures and methodology, including creation of a project plan, weekly meeting minutes, and action logs. * Facilitate and document weekly meetings and progress reviews with both client and internal personnel, providing contingency and problem resolution plans as required. * Establish a baseline budget, timeline and set of customer expectations at project initiation and manage to that baseline. * Identify areas of risk and develop appropriate contingencies, escalating issues when needed. * Manage scope creep and change control processes. * Accountable for all project-related hardware inventory until installed at customer location and loaded into clients Asset Management System. * Manage installation technicians and process at customer location, for larger installation sites; may include helping to unbox and stage equipment, pushing configurations over customer network, etc. * Provide oversight to Project Coordination activities, ensuring accurate order entry and managing shipment/installation schedules to minimize days between shipment-to-asset upload. * Provide timely updates to management on projects, new opportunities, and issues. * Maintain a very positive and helpful attitude with the customer, help resolve any challenges around products and services, and represent client in a professional manner with everyone. * Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues. . Qualifications: * College Degree. * Ability to physically support on-site installation activities: light lifting and standing/walking all day, for multiple, consecutive days. * Strong experience with Microsoft products: Project, Word, Excel and PowerPoint are a must; Visio experience also preferable. * Strong task management, problem solving and process management skills, relative to Project Management. * Strong customer-centric interpersonal skills and demeanor with ability work in a potentially high stress/demanding environment. * Self motivated, with the ability to balance business considerations while meeting the customer's demands and business * Experience with SAP a plus * Excellent analytical, data reconciliation and problem solving skills * Detail oriented, self-starter Contract Length: 1 year Pay: $22/hr For additional details on this role contact: Joseph Kaminski Email: joseph.kaminski@manpowergroup.com Phone: 1-866-204-7698 ext. 239 Please go to www.manpowerjobs.com and create a profile with us and contact this recruiter directly. When emailing or calling, please reference Advert ID# 211818 NOTE: Please DO NOT contact your local manpower office directly, as this position is not being serviced out of that office, please reach out to the recruiter listed above.