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Customer Support Associate I - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Hillsboro, OR Hillsboro, Oregon |
About this job
Our cleint in Hillsboro, Or is currently looking for a Customer Associate I.
The Customer Support Associate I position works as part of the Customer Support team interfaces with the customer to understand and satisfy their requirements for either new or repaired headsets. The actual tasks that the individual Associate performs can and will change based on customer requirements, and the tasks that the individual is trained and authorized to perform. The primary functions for this position include:
1. Receive inbound customer calls, emails and web requests in line with productivity objectives
2. Answer pre-sales questions, educate customer on product/functionality and place order for product with appropriate price and schedule.
3. Create cases for all documented field failure incidents, RMAs for returns, replacements, refunds
4. Listen to customer and enter appropriate notes into case, using defined questions, trouble shooting skills and acquired product knowledge.
5. Follow up and problem solve on customer inquiries and concerns via phone, email, web, mail
6. Insure that Lightspeeds reputation for outstanding customer service is upheld on every customer contact and meet quality objectives
7. Use business insight and sound judgment to identify appropriate course of action to handle circumstances, which will benefit both cliental, and the company.
8. Support dealer purchases, confirm payment terms as needed as well as scheduled delivery dates.
Qualifed candidates please respond to this posting with your updated resume.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.