Call Center Customer Service Representative (Spanish speaking)

Our client, a large financial institution, is currently seeking 10 Bilingual Customer Service Representatives (Must be fluent in Spanish).

Job Description:

-100% inbound calls
- first level support, common questions are in regards to payoff on loans, copy of statements, payment, insurance on property, escrow, etc
-Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires advanced knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity. Generally has more than 1 year of experience.

Work Environment: Office environment. any shift between 6am and 6 pm (8 hour shift anywhere in between so must have a flexible schedule) Qualifications:

MUST be Bilingual (Spanish) - Please indicate on top of resume that candidate is Bilingual
MUST have call center exp
Mortgage exp is helpful
Must go above and beyond and have A+ customer service skills
Call center exp a MUST

Must be able to navigate through multiple systems
Mortgage experience preferred

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.