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in Minneapolis, MN
Call Center Manager
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
- Maintain the company's commitment to and record of completing each client's shop requests with high quality shoppers and 100% completion on-time.
- Manage expenses related to staffing / hiring processes, shift and weekend hours, shopper recruitment, etc.
- Maintain existing rules and standards, establish new ones, and hold subordinates accountable for consistently meeting organizational expectations.
- Recruit, hire and retain high-quality, results-oriented schedulers.
- Develop and implement innovative solutions to achieve departmental and organizational goals and to continuously improve operations.
- Work closely with other departments to drive success throughout the organization.
Looking for someone with:
- Proven capabilities as a respected Leader / Coach / Mentor.
- Ability to achieve excellent results by motivating and developing others.
- Knowledge of Call Center best practices and standards and the ability to apply that knowledge to achieve results.
- Ability to create the culture, systems and protocols proven to optimize performance in a Call Center type environment.
- Ability to use good judgment, function independently and handle multiple priorities while also meeting deadlines.
- Ability to develop and implement well-defined action plans to solve problems and improve results. Examples included below:
- Collecting and analyzing data, drawing conclusions about cause & effect and recommending solutions
- Communicating effectively (written, interpersonal, presentation) to:
- Secure approval for ideas/plans from members of the Senior Management team
- Gain buy-in for new initiatives and motivate peers and subordinates to change
- Implementing action plans (independently if necessary) and driving to achieve desired results
- Ability to understand, analyze and manage to department budgets (costs, production levels, etc.)
- Expert with Word, Excel and Access; familiarity with a wide variety of software applications and processes.
- Ability to analyze a telephone system's capabilities (e.g., auto dialer queues), configure it properly, and use it to reduce operating costs and improve performance.
- A personal commitment to the company and loyalty to the company's objectives and the ability to instill similar commitment and loyalty among subordinates by modeling appropriate behavior
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.