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Part-Time Customer Technical Support Specialist
•30 days ago
| Hours | Part-time |
|---|---|
| Location | Loveland, CO Loveland, Colorado |
About this job
Come join Constant Contact's award winning Customer Support department and help our more than 600,000 small businesses, nonprofits, and associations worldwide. You MUST be available for training Monday-Friday 9am-2pm beginning May 4th every day for four weeks (other than Memorial Day). You will then work approximately 25 hours per week; schedules are primarily the same (M-F 9am-2pm), but if you're available for the training and looking for a part-time job for other hours, let's talk!
What you'll do:
- Act as a prompt first point of contact for customer inquiries on billing, compliance, and general inquiries via telephone and live chat
- Provide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact product
- Work with customers not in compliance with Constant Contact's permission and anti-spam policies to adopt best practices in becoming a "trusted emailer"
- Independently resolve technical and customer support issues and escalate cases when appropriate
What you bring:
- Excellent customer service skills and great enthusiasm for helping customers
- Must be an energetic "self-starter" with the ability to work both independently and within a team
- Strong technical, verbal, written, and interpersonal skills
- Excellent time management skills, attention to detail and the ability to multi task
- Previous experience in customer service and/or customer support environment
- Competent in MS office and web browser environments
- Knowledge of social media applications, such as Facebook, LinkedIn, Twitter, etc.
- HTML coding and HTML design tool experience, a plus
- SalesForce and Web based email-marketing tools a plus
Part-time Benefits include:
Tuition reimbursement
Paid Time Off
Paid Holidays
401k
Company provided Life insurance
Rocket Lawyer, Pet Insurance, Miramont Fitness subsidy & many more perks and discounts!
What you'll do:
- Act as a prompt first point of contact for customer inquiries on billing, compliance, and general inquiries via telephone and live chat
- Provide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact product
- Work with customers not in compliance with Constant Contact's permission and anti-spam policies to adopt best practices in becoming a "trusted emailer"
- Independently resolve technical and customer support issues and escalate cases when appropriate
What you bring:
- Excellent customer service skills and great enthusiasm for helping customers
- Must be an energetic "self-starter" with the ability to work both independently and within a team
- Strong technical, verbal, written, and interpersonal skills
- Excellent time management skills, attention to detail and the ability to multi task
- Previous experience in customer service and/or customer support environment
- Competent in MS office and web browser environments
- Knowledge of social media applications, such as Facebook, LinkedIn, Twitter, etc.
- HTML coding and HTML design tool experience, a plus
- SalesForce and Web based email-marketing tools a plus
Part-time Benefits include:
Tuition reimbursement
Paid Time Off
Paid Holidays
401k
Company provided Life insurance
Rocket Lawyer, Pet Insurance, Miramont Fitness subsidy & many more perks and discounts!