Customer Service Representative - Full-time / Part-time

Customer Service Representatives needed for North OKC area call center.

Job Responsibilities:

Provides quotes on premium changes for an existing insurance policy.
Endorses policy changes with premium impacts.
Completes necessary insurance documents (cancellation requests, lien holder statements, loss payee, and request for additional information, etc)
Processes policyholder billing inquiries. (Discretionary power within defined threshold)
Responds to and resolves policy holder concerns and inquiries.
Maintains a high level of service with policyholders and meets performance targets as measured quality assurance scores (underwriting accuracy and adherence to regulatory requirements), customer transaction satisfaction, likelihood to renew and refer (Net Promoter Score), etc.
Maintains awareness of all available insurance products and services and proactively promotes them to customers.
Uses active listening skills to identify opportunities to generate interest in additional insurance products, and self-service payment options, to positively impact policyholder retention.
Continuously seeks to improve individual performance to contribute to the broader team's success.
May processes membership changes, including but not limited to, upgrades and cancellation requests.

Qualifications:

• High School Diploma or equivalent
• 1-2 years of customer service experience
• Excellent communication skills

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.