Front Desk Supervisor

HELP US BUILD A WINNING TEAM

•  You have a passion for serving others.
•  You enjoy working as part of a team that consistently delivers an exceptional hospitality experience.
•  You want to work in an environment where your accomplishments are recognized and rewarded.

If this describes you, we have a place for you at the Crowne Plaza Richmond Hotel. Part of Intercontinental Hotel Group, the Crowne Plaza Richmond Hotel is seeking energetic, enthusiastic Front Desk Supervisor to lead a team and provide great service and memorable experience to our guests.

Your responsibilities would include:

• Assists the Front Office Manager with maintaining standards of guest service quality, and keeps staff informed of new policies and procedures;
• Accommodate all guest requests in an accurate and efficient manner.
• Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Assists guests and resolves guest challenges to ensure 100% guest satisfaction.
• Accurately conducts all cash handling and credit card processing activities.
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures.
• Performs any other job related duties as assigned.

In return for your dedication, you will receive a competitive wage and benefit package, which for full-time employees includes health and dental insurance, paid time off, company provided uniforms, and employee discounts at IHG Hotels worldwide.

If you're ready to help us build a winning team, apply today!

Crowne Plaza Richmond Hotel
555 E Canal Street
Richmond, VA 23219