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Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 2641 Sumner Blvd Raleigh, North Carolina |
About this job
We have a full-time opening for a Customer Service Representative.
Must be able to work various shifts per week.
- Must have a high school diploma or equivalent.
- Background check required.
Requirements
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries.
Connecting REAL business with technology that will AMAZE!
At Xerox, we pride ourselves on providing REAL business solutions for our clients while dazzling their customers with our intuitive approach to their technology needs. We strive to wow consumers with our expertise about their products, and amaze them with new and exciting ways to make their products and services work for them.
We'll provide you with paid product training that will give you the knowledge, skill, and confidence to help resolve customer issues, answer commonly asked questions and offer technical expertise to customers in a call center environment. The products you'll be supporting are some of the most popular computers, media players, tablets, and smartphones in the world!
Job Functions:
* Responds to telephone inquiries and complaints using standard scripts and procedures.
* Gathers information, researches/resolves inquiries and logs customer calls.
* Communicates appropriate options for resolution in a timely manner.
* Informs customers about services available and assesses customer needs.
* Provides assistance, training and troubleshooting support to other staff.
* Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
* Prepares standard reports to track workload, response time and quality of input.
* Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
* All other duties as assigned.
Requirements:
* A minimum of a high school diploma or GED
* Good typing skills (25+ words per minute)
* Open schedule availability between 7:00am and 12:00am, 7 days/week including all weekends and holidays. Candidates MUST be open to working any shift during the hours of operation.
* Prior customer service and/or technical support experience
* Experience with mobile technology
* Knowledge of Windows and OS X operating systems
* Must be able to successfully pass a drug screen and criminal background check
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply online today! If you prefer, you can also call us at (919) 424-9076 or come by our office at 2641 Sumner Blvd., Raleigh, NC 27616 between 9:00am and 3:00pm Monday through Friday!
Connecting REAL business with technology that will AMAZE!
At Xerox, we pride ourselves on providing REAL business solutions for our clients while dazzling their customers with our intuitive approach to their technology needs. We strive to wow consumers with our expertise about their products, and amaze them with new and exciting ways to make their products and services work for them.
We'll provide you with paid product training that will give you the knowledge, skill, and confidence to help resolve customer issues, answer commonly asked questions and offer technical expertise to customers in a call center environment. The products you'll be supporting are some of the most popular computers, media players, tablets, and smartphones in the world!
Job Functions:
* Responds to telephone inquiries and complaints using standard scripts and procedures.
* Gathers information, researches/resolves inquiries and logs customer calls.
* Communicates appropriate options for resolution in a timely manner.
* Informs customers about services available and assesses customer needs.
* Provides assistance, training and troubleshooting support to other staff.
* Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
* Prepares standard reports to track workload, response time and quality of input.
* Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
* All other duties as assigned.
Requirements:
* A minimum of a high school diploma or GED
* Good typing skills (25+ words per minute)
* Open schedule availability between 7:00am and 12:00am, 7 days/week including all weekends and holidays. Candidates MUST be open to working any shift during the hours of operation.
* Prior customer service and/or technical support experience
* Experience with mobile technology
* Knowledge of Windows and OS X operating systems
* Must be able to successfully pass a drug screen and criminal background check
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply online today! If you prefer, you can also call us at (919) 424-9076 or come by our office at 2641 Sumner Blvd., Raleigh, NC 27616 between 9:00am and 3:00pm Monday through Friday!