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in Cockeysville, MD

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Hours Part-time, Full-time
Location 118 shawan rd
Cockeysville, Maryland

About this job

The Sales/Marketing Coordinator position, supports day to day business activities by assisting in the complete sales process. The coordinator will work cooperatively with outside sales and other members of the team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. Provides customer assistance by itemizing and totaling purchases. Handles and counts money, issues receipts, operates cash register and reconciles cash drawer. Also perform restocking duties that may include moving items up to 75 pounds.

The position can be full time or part-time position with at least 35 hours of work to be completed in each work week up to 40 hours. The scheduled time frame for this position will be between standard business hours Monday through Friday and Retail hours on Saturday. Below, is a listing of responsibilities that are associated with this position and are expected to be addressed with quality work in an acceptable time frame. These guidelines may or may not include all specific duties entailed with this position.

Job duties:
* Generate new and repeat sales by providing product and technical information in a timely manner
* Determine customer requirements and expectations in order to recommend specific products and solutions
* Recommend alternate products based on cost, availability or specifications
* Present price, credit and terms in accordance with standard procedures
* Accurately process customer transactions such as orders, quotes or returns
* Provide accurate information regarding availability of in-stock items
* Obtain accurate information from vendors relating to shipment dates and expected date of delivery
* Proactively recommend items needed by customers to increase customer satisfaction and profitability
* Increase sales by means of cross-selling, up-selling, add-on sales and offering promotional sale items
* Educate customers about features and benefits of products to improve sales and customer satisfaction
* Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
* Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
* Fill requests for catalogs, information or samples and Setup and maintain customer files
* Identify trends in customer satisfaction or dissatisfaction
* Manage time effectively, meet personal goals and work effectively with other members of the distribution team
* Communicate to the purchasing department unexpected increases or decreases in demand for products
* Assist in scheduled physical inventory counts
* Maintain proficiency in using personal computer, data entry terminal and other office equipment and software
* Follow company policies and procedures as set out in the employee handbook
* Present a professional image at all times to customers and vendors
* Perform other duties as assigned.