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Call Center Rep - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | BOSTON MA Boston, Massachusetts |
About this job
Qualifications & Abilities
* High school diploma; some college preferred.
* Previous customer service experience required; in a call environment is preferred
* Previous experience in a professional work environment necessary
* Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended.
* Excellent computer skills and knowledge of clerical procedures and systems such as word processing, manage files and records and other office procedures and terminology, specifically Microsoft Outlook, Word, Excel, and Internet.
* Excellent interpersonal, written, and oral communications skills.
* Ability to establish priorities, work independently, and proceed with objectives without supervision
* Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
* Ability to meet deadlines; change priorities quickly as needed; to independently handle stress and maintain a mature problem-solving demeanor.
Responsibilities
* Receive inbound phones and assist current and potential customers with orders, returns and product questions.
* Keep accurate and daily records
* Learn products and keep informed of new products introduced online.
* Establish good working rapport with customers, vendors and other company departments
* Create a positive and professional image for the company
* Remain current in your knowledge of products, programs, processes and policies
* Attend department meetings
* High school diploma; some college preferred.
* Previous customer service experience required; in a call environment is preferred
* Previous experience in a professional work environment necessary
* Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended.
* Excellent computer skills and knowledge of clerical procedures and systems such as word processing, manage files and records and other office procedures and terminology, specifically Microsoft Outlook, Word, Excel, and Internet.
* Excellent interpersonal, written, and oral communications skills.
* Ability to establish priorities, work independently, and proceed with objectives without supervision
* Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
* Ability to meet deadlines; change priorities quickly as needed; to independently handle stress and maintain a mature problem-solving demeanor.
Responsibilities
* Receive inbound phones and assist current and potential customers with orders, returns and product questions.
* Keep accurate and daily records
* Learn products and keep informed of new products introduced online.
* Establish good working rapport with customers, vendors and other company departments
* Create a positive and professional image for the company
* Remain current in your knowledge of products, programs, processes and policies
* Attend department meetings