Customer Care Coordinator

CASS Coordinator – Associate

Basic Purpose:

To establish customer/vendor numbers, rebates and allowances within company systems and operations, such that ongoing, high quality sales, purchases and service begin in compliance with contracted terms. Establish a standard setup for each customer/vendor to ensure consistency and accuracy across divisions and systems. The standard profile will tie back to the Master Distribution Agreement (MDA) or Vendor Agreement. Centralize the request process so customers/vendors, category management and sales will have a single source of communication that will cover multiple functions across departments. Improve reporting and the EDI process. Manage SOX compliance, customer/vendor requirements, ownership, credit terms, roster management, EDI issues, help desk issues, and setup audits. Support special projects, such as emergency response, bankruptcy, and conversion support.

Description:

Collects and reviews all documents necessary to qualify, set-up in multiple systems, maintain, and control the usage and payment status for all Vendors/Customers required by all buyers/sales.

Act as a liaison between the vendor/customer, legal, and company associates requesting customer/vendor set-up or when any change is requested.

Set-up, maintenance and data integrity of supplier and customer allowance/rebate programs within CAS (Customer & Supplier System).

Performs continuous reviews of all current accounts to ensure compliance with all necessary or newly required paperwork and communicating with the vendors and divisions to ensure compliance.

Setup our database national hierarchies and attach them to local hierarchies as needed.

Assist in one-off projects.

Maintain multiple Access Databases.

Assist in the establishment of profiles for all programs that have nationally controlled pricing contracts. Validate accuracy of profiles.

Maintain and update profiles, maintenance forms and process documentation.

Audit each program in its entirety.

Approve amounts to be paid.

Qualifications-

• Education/Training: High school diploma or general education degree (GED) is required.
• Related Experience: 2-3 years of related experience preferred.
• Knowledge/Skills/Abilities: Strong organizational, communication and customer service skills.
• Ability to effectively work on multiple tasks simultaneously and process work requirements within defined time periods.
• Must be able to work in team environment, yet work effectively across various departments and levels of the organization.
• Candidate must be highly motivated, self-starter who can work independently with minimal supervision.
• Solid experience with Microsoft Office. Excel and Access knowledge is a plus.