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Hours Full-time, Part-time
Location Lake Oswego, OR
Lake Oswego, Oregon

About this job

Call Center Operations Manager

LOCATION: Beaverton, OR

SALARY: $45K-$65K year

JOB DESCRIPTION: Ready to be part of a team that provides exceptional service in an exciting and fast-paced company? Our client is one of the fastest growing B2B Payment Network in the financial services industry. They are looking for an experienced and energetic person to join their team and help further boost our performance. They offer a competitive salary, great benefits package, and the chance to become an integral part of a fun, collaborative and expanding company. Job Description Maximize vendor acceptance for electronic payments. Establish and maintain vendor setup policies, procedures and reporting. Provide high-quality, daily interaction with both new and existing vendors. This highly visible position requires customer service management and experience working and developing a fun and exciting service culture. Candidate must have excellent communication skills, both written and verbal, strong organizational skills, and pay close attention to details. A high level of pro-active problem solving, and follow through are necessary for success. Position reports to VP of Operations. Essential Functions: • Serve as primary point of contact for vendor sign up, maintenance and reporting with internal management, customers, vendors and external partnerships. • Establish weekly/monthly goals along with vendor setup policies and procedures. • Your team serves these primary functions • Serve as primary point of contact for assisting vendors with the enrollment process. • Receive incoming information from vendors; review for accuracy and completeness. • Enter information received into the database; provide follow up communication with vendor defining any additional information required. • Make outbound calls to vendors to assist them in the enrollment process. • Adhere to strict compliance procedures. • Maintain confidentiality related to the position. • Perform miscellaneous projects and duties as assigned. Job Requirements: • Proven experience motivating call center teams • Ability to measure, track and improve practices and processes • Strong communication and customer relations skills. • Detail oriented, analytical and a strong problem solver. • Willingness to work hard and be part of a team. • Familiarity with accounting and payment industry practices.

• QUALIFICATIONS: High school diploma or equivalent; College degree preferred. • 5+ years of experience with customer service/inside sales or related • Advanced computer skills, and intermediate level of experience with Microsoft Word, Excel, Outlook required. Knowledge of Microsoft Dynamics CRM preferred.

APPLY NOW! Apply online at www.nwstaffing.com. Please choose the Beaverton branch to be considered for this opportunity.

Northwest Staffing Resources has been a leader in the staffing industry since 1985. We take pride in our competitive wages, multiple branch locations, and attractive benefits. Benefits include: • After 1000 hours worked - Six paid holidays per year, Paid Sick Time, and 401(k) retirement plan • Local weekly pay • Medical, dental, and vision insurance plans available for all employees • Referral bonuses • Free computer tutorials using the most recent software.