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$39est. per hour
Full-Time Bilingual Call Center Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Syosset, NY Syosset, New York |
About this job
On behalf of the National Consumer Panel, Headway is seeking a Full-Time Call Center Representatives to work at the Panel Support Center in Syosset, NY. Successful Call Center Representatives may have the opportunity for permanent, long term employment after 6 months. The position will require 40 hours a week from 1:00 pm-9:00 pm and Saturday 2 PM -6 PM.
In this exciting call center environment, you will act as the first point of contact for clients participating in the National Consumer Panel.
Responsibilities:
Qualifications:
Please take a moment to complete the online application!
In this exciting call center environment, you will act as the first point of contact for clients participating in the National Consumer Panel.
Responsibilities:
- Answer between 50-100 incoming calls daily in a confident and courteous manner
- Troubleshoot and resolve client concerns, such as the use of the retail scanning device
- Build and maintain relationships with clients by providing prompt and accurate service
- Respond to panelists' inquiries via email
- Make outbound calls to panelists to improve client loyalty and retention
- Maintain and update panelist database
- Keep current on all new panelist issues and procedures
Qualifications:
- High School Diploma or GED
- 1 year of customer service experience
- Spanish/English Bilingual Required
- Preferred: 1+ year of call center experience
- Must have personal transportation
Please take a moment to complete the online application!